Terrible After Sales / Service Department- I would have given their Service Department a 0 if I could. Bought a 2017 CVO Limited; and made the unforgivable mistake of buying the V.I.P. package! Once you've paid for the V.I.P. package, they know you have been had. They already got your money for maintenance, hence they no longer need to make any effort whatsoever to earn your after sales business! At least, that is how High Octane Harley operates. I sate that after numerous major disappointments resulting out of High Octane failure to provide a fair and reasonable service. First and Foremost, the brand new CVO bike was delivered with a "dead battery" and low pressure "rear tire". I called the Dealership and their response was :"the bike had no problems when it left the dealership"....!!!! I bought an air compressor and a Harley battery Charger and dealt with it myself. Exactly 14 months later, I called to let them know the rear tire is still losing air pressure -albeit at a very slow pace- they said stop by and we will take a look at it. A few days later, I took the bike in and was told it will be a two-and-a-half hour wait, I waited and two hours later the bike was still out... the front desk person said they are too busy today, so I booked an appointment, and sure enough the following week I took the bike in again and was told this will be a four hour job... It was just before 10:00 am. I asked if they could be kind enough to text or call me to let me know the status. I took the afternoon off, waited for High Octane to text or call... to no avail. the following morning I called to check on the status, the same front desk guy (Joe) says he does not know when the bike will be ready! I tried to reason with him, but could not get anywhere. He does not know when the bike will be ready for me to pick up! He knew well I took the previous afternoon off, waited for him to text or call me, his answer was :"it will be ready when it will be ready". Buyers beware! and if you do end up buying a brand new bike from High Octane, just make sure you DO NOT BUY the V.I.P. package! once you do, you are SCREWED! they no longer need to earn your after sale business!