Angel h Zgc
map-marker Dracut, Massachusetts

Service manager prejudice,insulting hurtful.

Today May 12,2023 I pulled into the service department and spoke with Dave the service manager and asked if he could do an inspection sticker for my bike. His reply was " no,it was too late". Between 4 and 5:30 pm Dave did 3 bike inspection, one being a friend of mine who had no appointment. Neither did the other two people because I actually asked them if they had an appointment .The only difference between all of us is the 3 who got a inspection stickers and myself is race. I can't believe I'm even saying this in 2023. But, doesn't surprise me with him. Also, would not pass my bike last year for inspection,although it did the same day, somewhere else. Obviously, his racism is not hidden, because it's not the first time. I'm disgusted,insulted and extremely hurt. I teach my grandchildren not to hate, perhaps a lesson needs to be learned. But someone like this will never change.
View full review

User's recommendation: Do not go to service .

Peter S Lgk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winchendon, Massachusetts

Terrible Sales Staff

Went to buy a an advertised bike. Prior to arriving I called to confirm it was still there. Was told it was but when I arrived shocking it was sold a day prior to my arrival. They advertised a sale with either average retail NADA value or discounted price for the amount of the sales tax. I was not offered either sale discounts and was tried to be sold a bike that was same year and model as advertised bike but had 1k more miles and was 3K more on the price. Will not ever shop here again after the experience I had today
View full review
Reason of review:
Not as described/ advertised

They didn’t sell me a bike. Why would I give them money after the way they treated me.

I got a bike at a dealer that wants business and treats customers right. GFY


Quit whining your lucky they even sold you a harley

View more comments (1)
Rankin Ygb
map-marker Billerica, Massachusetts

Terrible After Sales / Service Department-

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Terrible After Sales / Service Department- I would have given their Service Department a 0 if I could. Bought a 2017 CVO Limited; and made the unforgivable mistake of buying the V.I.P. package! Once you've paid for the V.I.P. package, they know you have been had. They already got your money for maintenance, hence they no longer need to make any effort whatsoever to earn your after sales business! At least, that is how High Octane Harley operates. I sate that after numerous major disappointments resulting out of High Octane failure to provide a fair and reasonable service. First and Foremost, the brand new CVO bike was delivered with a "dead battery" and low pressure "rear tire". I called the Dealership and their response was :"the bike had no problems when it left the dealership"....!!!! I bought an air compressor and a Harley battery Charger and dealt with it myself. Exactly 14 months later, I called to let them know the rear tire is still losing air pressure -albeit at a very slow pace- they said stop by and we will take a look at it. A few days later, I took the bike in and was told it will be a two-and-a-half hour wait, I waited and two hours later the bike was still out... the front desk person said they are too busy today, so I booked an appointment, and sure enough the following week I took the bike in again and was told this will be a four hour job... It was just before 10:00 am. I asked if they could be kind enough to text or call me to let me know the status. I took the afternoon off, waited for High Octane to text or call... to no avail. the following morning I called to check on the status, the same front desk guy (Joe) says he does not know when the bike will be ready! I tried to reason with him, but could not get anywhere. He does not know when the bike will be ready for me to pick up! He knew well I took the previous afternoon off, waited for him to text or call me, his answer was :"it will be ready when it will be ready". Buyers beware! and if you do end up buying a brand new bike from High Octane, just make sure you DO NOT BUY the V.I.P. package! once you do, you are SCREWED! they no longer need to earn your after sale business!
View full review
Reason of review:
Poor customer service
1 comment

Dang you sound like you pester them constantly. I drop my ride off and wait for a call

map-marker Billerica, Massachusetts

Charged $2,300 bucks OVER msrp!

High Octane Harley Davidson - Charged $2,300 bucks OVER msrp!
I walked into High Octane Harley-Davidson in Billerica, MA on 4/29/2016 and purchased a 2016 FLTRX Road Glide in the Amber Whiskey color. I was told by the sales person that I was getting a discount on the MSRP price and the Amber Whisky color upgrade for "free", The unit cost to me was $23,999, Freight $495, Setup $962. They do not have prices listed on most bikes in stock so I assumed I would be paying MSRP from Harley Davidson. When I got home I went to the official Harley Davidson Web site and built my exact bike. The price for the exact same bike with the Amber Whiskey color upgrade $21,699 or $2,300 less than I paid. I then thought maybe high demand so they could charge more. I checked with other local dealers and found 3 with my exact same bike in stock for the MSRP price of $21,699 listed right on the bike. I have filed a complaint with MA Attorney General and informed Harley Davidson directly. I’m confused as to how Harley-Davidson can give the price for the motorcycle on their website and the dealer is allowed to mark up the price $2,300 over the MSRP listed price. I did try to get this issue fixed with the dealership and they were unwilling to make it right. My goal now is to inform as many potential customers of High Octane to be very aware and know they will rip you off if they can.
View full review
Reason of review:
Pricing issue

I also bought a bike from these people . It was the worst buying experience of any vehicle on my 53 years on this planet!

It was like a good cop, bad cop B movie. They were up one side and down the other trying to get me to but the bike before days end.It all started with the old, " how much do you want your monthly payments to be?" I told them the terms in years and whatever the best rate was. They came back with a rate around 8%! I laughed at the sales person.

I have a 800 plus credit rating with no debt except a mortgage. Funny, after that comment, and a " I will talk to the finance people and try and work something out" they found a 2% rate. ( jeez I wonder if they get kick backs from the high rate loans?) I could go on and on, but it was non stop like this for 2 hours with them..If had to do it over again, I would most likely go up to American in Leominster.

It is family owned, and they really you want to come back. Unlike this place where you feel you just woke up the next morning with some gutter tramp from the night before!

reply icon Replying to comment of Guest-1291600

So you are in essence working to advertise for a competitor? Broooooo...WAAAAAAAAAAAAAAAAAAAAAAAAAAAY too obvious:/

Andrea Ahw

MSRP is the SUGGESTED retail price. It is only a suggested price, not a set one.

Retailers can charge whatever price they choose, and no two locations must charge the same price. Also, the website is not the same as the retail location, and prices will always be different location to location.

You were satisfied with the price enough to pay it. Enjoy your bike.


Totally agree with you,I to purchased a roadglide special from High priced octane Harley in Billerica and paid 2500 over.after reviewing other Dealers and building it on Harleys site,High Octane Harleys prices come in way over priced.I guess we got suckered.I did get a cool tee shirt for spending 25 grand though!! And a special price of 350+ dollars for the 1000 mile check up

reply icon Replying to comment of Guest-1158566

Did they charge too much > How? Against your will?

At gunpoint? So you got screwed and was a helpless victim?

Powerless to avoid these overcharging people and their all-powerful company.I am sorry you were weak. God Speed my Friend!

View more comments (4)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article