Hidden Valley Ski Resort

TWTMC, Over all, our experience this last week at Hidden Valley was fun (outside). It's just that when you spend this much money, (6 nights @ $1332) you expect everything to be in working order.

The first day we were there, we looked at the fireplace. It turned out to be a wood pellet stove. Of which I was told a week before we arrived to bring my own wood for a fireplace which I packed a large heavy trash can in my van which took alot of room. (First inconvenience).After reading directions on how to work it, we got the pellet stove working a loud noise emitted from it, which I assumed was the auger moving the pellets into the fire box.

So loud you couldn't hear the television even when the volume was turned way up. We immediately turned it off and tried again from the beginning of the directions with the same effect. Same the next morning also. I called Vacasa let the representative listen to the noise and reported the experience by which they said they would get someone to fix it.

After 2 days of reporting it to Vacasa, they said a repair man would contact us.

He contacted us on the 4th day of our vacation and said he would come by. Upon hearing me coughing from a cold I developed on the way to Mammoth, he said he would be by to fix it after we departed. Bummer. No stove the whole vacation, an amenity of great loss.

Oh, well. 3rd day in, we had accumulated a few dirty dishes in the dishwasher. I decided to run the load, and the dishwasher ran without water. I checked the water supply, under the sink to see it was turned on.

Being a California general building contractor, I knew where to look. I reported it to the repair man at the same time as reporting the stove. He wouldn't come for the same reason, even though I told him I was better and over cold. He heard me coughing and said he had been very sick 2 weeks before and was scared to get sick from me.

2nd bummer, no dishwasher for vacation. The 4th day, the coffee maker broke down. Thankfully, I had brought an espresso machine with us. We sucked it up and had fun skiing anyway.

I, as a contractor, have to have a finished home in order and inspect the said property to make sure all is in working order. Apparently, no one has inspected this unit in a while, and you need to run all appliances to make sure they work. Needless to say, we were unimpressed. We left yesterday.

And now I'm seeking a 50% refund or same appropriate reduction for a future stay at one the same units in Hidden Valley in the future.

Or both. SARAH a supervisor contacted me afterwards the following week and said they'd call me back and never did.

Please respond ASAP.

Signed, Charlie Batsch