filters
state:
Show
city:
Show
category:
Show
product:
Show
I ordered 2 sets of headlights each with a 2 year warranty (which I paid extra for) for our cars from hidnation.com. They have posted satisfaction scores and customer service exellence all over their webiste so I thought it was safe. The headlights arrived poorly packaged and unprotected in the mail. I wasnt surprised when they did not work properly after installation. I contacted the "warranty dept." of hidnation.com and they have been giving...
Read more
This is a fraudulent company. Their Shady business practices and fake are they going to cover the part they want you to pay the shipping and handling warranty that's supposedly is unparalleled as well as their fake reviews on their website say that they will cover the cost of the new part but only if you don't install them so in order for you to find out that the part is faulty you're not allowed to install them into your car once you install...
Read more
1.0
#986040
I bought a hid kit and relay harness from them. Installed the kit and they lasted about 30 seconds before both sides burned out. Also smoked my headlight fuses. Luckily I was able to save my fuse box and headlight wiring from being burned up as well. Contacted customer service and they tell me to flip the plugs 180 degrees to see if that fixes the problem. Now they want to sell me more parts and won't refund my money "because they can't refund...
Read more
1.0
#980549

Hid Nation Hid Conversion Kit Review

#932985
2.8
I've already had to take replace my headlights and Fog lights 4 times with in a year and now got another fog light out and a DRL light out that got from them also getting a little irritant written them
Comment
Show

Short Review for September 22, 2016, Other

#923664
1.0
Worst company ever. Huge scam. Ready to take this company to court
Comment
Show

HID Kit Review

#798384
Wow just think i almost purchased a couples of these kits. Glad i read the reviews definitely not buying from hid nation.
Comment
Show

HID Headlight Kit Review

#791383
I bought a led conversion kit and less then a month later it stopped working. They refused to issue me a refund
Comment
Show
Sent me bulbs that didn't fit. Refused to give me a refund only unless I send it back (me pay shipping) and then they test the bulbs, "if they're bad, I get a full refund and if they're fine, I get 30% refund." They tried telling me how to fix the issue when I knew what it was. I've been toying with hids for years. Then within a week one of the bulbs burns, and another week later and the next one burns out? Are you serious? Not to mention my...
Read more
#959313
Sent me non working merchandise. Replaced with faulty merchandise and now refuses to refund my money. Also discovered the lights they sent me are illegal even if they worked properly. Refusal to actually listen to feedback and now aggressive customer service responses. DO NOT BUY PRODUCT FROM THIS COMPANY! Lights turn off completely when I go over even small bumps. Very dangerous. NOT SURE HOW THIS COMPANY HAS REMAINED OPEN. Talking...
Read more
I bought & paid for a lifetime warranty.WHEN i BOUGHT HIG HEADLIGHTS from hig nation for my 2013 ford c-max but I have Needed 3 replacement parts in one year. each time under their lifetime warranty you have to pay shipping charge for defective part to be returned to them plus send a 10.00 dollar money order (no checks) for them to inspect the bad part & send new part. meantime you are without lites for 2 to 3 weeks or pay 15 to 25 dollors for...
Read more
Decents1981us1

Decents1981us1 I've had the same issues I'm glad that it's not just not my vehicle like I thought it was

1.0
I didn't like
  • Refusal to replace defective merchandise at their cost
#908114
I bought my HIDs and found out I am having surgery and will be out of work, so need the money more than the headlights. I tried to return them to get my money back, but what HID nation doesn't tell you is that you can't return anything. In fact, there is a 30% restock charge which they tell you about AFTER you purchase their items. To top that off, there is no customer service phone number, just an email account which takes hours to get a reply...
Read more
What a joke of a company, no customer service skills and will not back there product. Does not matter if you payed for a "lifetime" warrenty. Tried emailing them through sells department and warrenty department. Called them the next day to talk with a manager and the lady claimed she was one and that there was notheing they can do about shipping the rest of the parts to make the kit work. Will not refund money or send the product back and all...
Read more
Tczerwinski

Tczerwinski Did you ever get a refund? I am having this exact issue

1.0
#890578
I ordered some great HiD lights for my car "COOL" I thought. but then the lights show up and are incomplete. I called hidnation and they said that's how they come. I'm missing a piece that covers open wires. I'm on my own they pretty much said. I make the mistake of ordering another kit for my low beams, I tried cancelling the order that day but was too late to stop it. I asked the guy on the phone and he said "no restocking fee" 'Great" I said....
Read more
1.0
#867906
I bought several HID kits from hid Nation. The first thing I noticed that was consecutive about this company was they were very slow at getting the order shipped to me. I purchase the extended warranty every time I bought a kit from them. They're warranty requires you to do one of two things. Either send the entire kit back to them so that they can diagnose it and determine which part is bad or you can for a one-time courtesy pay for the part...
Read more