Hickory Park Furniture Galleries
Hickory Park Furniture Galleries Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hickory Park Furniture Galleries reviews show mixed sentiment: strong customer service and reliability praised, low price level noted, but some purchase and return disputes reported.
Key Takeaways for Future Customers
- Staff and local sales reps can provide attentive service and smooth delivery.
- Prices reported lower than brand stores; custom delivery options available.
Negative Feedback / Risk Areas
- Recurring customer complaints about damaged Lane furniture and quality issues.
- Refunds and contract handling cited as problems; billing and return policies may be unclear.
Positive Feedback
Customers praise professional, responsive service from sales staff and value the lower prices and reliable delivery experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hickory Park Furniture Galleries reviews show mixed sentiment: strong customer service and reliability praised, low price level noted, but some purchase and return disputes reported.
Key Takeaways for Future Customers
- Staff and local sales reps can provide attentive service and smooth delivery.
- Prices reported lower than brand stores; custom delivery options available.
Negative Feedback / Risk Areas
- Recurring customer complaints about damaged Lane furniture and quality issues.
- Refunds and contract handling cited as problems; billing and return policies may be unclear.
Positive Feedback
Customers praise professional, responsive service from sales staff and value the lower prices and reliable delivery experience.
Hickory Park Furniture Galleries - Delivery Service Review
- - Ordered Lazy Boy recliners through Susan lefevers at Hickory Park; price was almost half the local store and delivery was smooth.
We just got delivery on our new Lazy Boy recliners which we ordered through Susan lefevers at Hickory Park furniture. The price was almost half of that at the local Lazy Boy store and custom delivery went smoothly ( no delivery fee...
no tax) This is our second order through Susan and she has always been professional and attentive. Our first order was unacceptable and Susan got it turned back and reordered quickly.
Furniture buying is easy and less expensive dealing with Susan at Hickory Park. I am a happy consumer Al A, Punta Gorda Fl
Junk sold by hickory park furn. gallery, built by lane
- - No-refund contract slipped after cash payment; tags remain.
- - Lane's refund policy and poor service cited; a refund or pickup is requested.
47,426 NEW PEOPLE SAW LANE'S REFUND POLICY TODAY, THEY ALSO HEARD HOW WE WERE TRICKED INTO SIGNING A CONTRACT EVEN THOUGH WE PAID CASH FOR THE JUNK WE BOUGHT FROM LANE.THEY WERE TOLD ABOUT "LANES" RIDICULOUS CUSTOMER SERVICE. TAGS ARE STILL ON YOUR FURN. CAN I BRING IT BACK OR WILL YOU HAVE IT PICKED UP?
Thousands will see this letter to you tomorrow, I am very determined to get my wifes money back and get Your junk back to You, if You want to fix this junk ok but, resell it to someone else, better yet throw it in a dumpster.
Folks if Your reading this on Sat. May 28, 2011 on many facebook accounts just remember and keep the words LANE CUSTOMER SERVICE on the tip of Your tongue, this may help keep You from making the same mistake my 62 year old wife did.
Thanks to hickory park furn. gallery in hickory n.c. and sherry who slipped the no refund contract in front of my dear wife who was told she was signing a mastercard charge slip.
Remember lane furn. your furn. still has all tags on it and, has not been used, we just want our money back.
If You are reading this on May 28, 2011 or after that date, please copy and paste it to Your page so many innocent people see it before they are taken like we were.
If You would like to see pictures of the junk we bought just e-mail me at klsingin@***.com, depending on request it may take me sometime to return all request.
PS- SENIORS BEWARE
Larry McSwain May 27, 2011
--- On Tue, 5/24/11, Tennison, Brenda wrote
Lane furniture bought at hickory park furn in hickory, n.c.
- - Sofa/loveseat arrived damaged and badly built.
- - Refund denied; contract slipped under wife's hand; will contact AG.
lane furn. damaged and unsuitable from hickory park in hickory, n.c.
Filing a new complaint about bought a sofa/loveseat at furn. mart/ hickory park furn in hickory north carolina was going to take 6 to 8 wks to arrive.Paid in full.furn. came in damaged and badly built even though we paid in full an should have only signed a charge slip hickory park slipped a contract in under my wife's hand saying we couldn't get a refund and that we had to allow them to repair, ha ha where's a politician when you need one.I will be contacting the fraud division of the attorney generals office next.todays date is may 20 2011
Very unhappy with Hickory Park. I bought a CR Laine sofa from them based on the photo of the sofa. It looks nothing like the photograph, and in fact the photograph hides the very features about this sofa which make it so ugly. When dealing with Judy Miller, I stressed that I wanted a firm and resilient cushion. I got anything but. As soon as the sofa arrived, I was horrified and figured I"d been "yes'd" to death just to get the sale done. At that point, I figured I was sunk because it's a custom sofa, and I assumed there is nothing that can be done. Sofa was used by one person for five months.
I happened this week to respond to a solicitous email by CR Laine, expressing my anger and frustration with the sofa. I didn't think it would even get to anyone, but someone from CR Laine did respond right away. She told me she agreed about the problems with the style and to cushion and that I'd been sold the wrong cushion if I'd asked for a firm cushion but that I had to go back to Hickory Park to "file a claim".
I did that and spoke to Brett Cribb (Phonetic), who was rude, made it clear they had no intention of helping me no matter how deceptive this sale was, and he hung up on me. "We can't help you" was his refrain. The store that sold me this sofa "can't help me." They don't stand behind their sales and in fact are rude to their customers. Hickory Park got $1500 for me for a sofa that was throughly misrepresented by both CR Laine (who acknowledged the photo is not accurate) and Hickory Park, and they're just not going to give up that $1500. "We got your money. Just try getting it back."
This was not a matter of my changing my mind, for which I would have taken full responsibility since that would have been my own personal thing. This is a matter of the sofa not being represented well and the customer being misled. This company may be great so long as there are no problems or only minor ones, but they're rude and refuse to take responsibility, as the sales agent for CR Laine, when the only reasonable resolution is a full refund and a return of the sofa.
Terrible customer service. I think they're motto would be more appropriately be, "We got your money. You got stuck. Nothing we can do. Click."
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I have bought furniture from Hickory Park many times. I checked their BBB rating and it was A+.
They represent the best names in the furniture industry including Hancock and Moore, Harden, Classic Leather, Century, and Hickory Chair.
These manufacturers would not sell them if they were not a quality retailer. I had one problem with a delivery and they more than took care of the problem...great customer service :)