New Reviewer

My order was not delivered.: Order Number: W00835990

Dear Sir, Kindly be advised that although the tracking number confirms that the package was delivered on March 15, 2022, I still have not received it. Rita Gonzales
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ID
#3986057 Review #3986057 is a subjective opinion of poster.
Location
Kuwait City, Al Asimah Governorate

Did not follow delivery instructions

Hickory Farms has ruined Christmas for me. I placed an order to be delivered Dec. 21-23, 2020. ORDER #W00083821 I received an email last night saying part of it was already shipped and would be delivered Dec. 12th, this is not what I asked for and not what I paid for. I called your customer service and they couldn't do much. Fedex wasn't much help either. I need this fixed ASAP. YOU SCREWED UP, NOT ME. YOUR COMPANYS MISTAKE, NOT MINE. I thought I had found the perfect CHRISTMAS gift for my sister's family, but now you've ruined it.

User's recommendation: They are no help at all.

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ID
#2330267 Review #2330267 is a subjective opinion of poster.
Location
Jacksonville, Florida
New Reviewer

Customer Service protocol

Noticed with computer generated confirmation that my order is to be delivered 12/24 I indicated, when ordering, that was the LATEST to be delivered. When calling to talk about this, no matter what number I dialed, I got the same computer generated run around with very few choices on who to get help from. I think I won't be ordering again. Very unhappy.

User's recommendation: Make sure you double check everything/small print, before placing order because there is no customer service anymore.

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ID
#2322384 Review #2322384 is a subjective opinion of poster.
Preferred solution
Talk to a human or at least converse online/chat, without being charged. I just want my order delivered prior to the date I saw on my slip.

Do not buy unless packing changed. Pepper bits stock on everything!!!! Paper shredding stuck on everything. Difficult to pick off fabrics, floor, towels and bedroom shoes to name a few. Shredding

Lightweight carried by airflow and went everywhere. Not worth it. Change stuffing.
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ID
#1749308 Review #1749308 is a subjective opinion of poster.
Location
Boone, North Carolina

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