Hickory Farms
Hickory Farms Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hickory Farms has 1.3 star rating based on 3 customer reviews. Rating distribution shows 100% unfavorable and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Hickory Farms reviews show frequent ordering and website problems; check cart and small print before checkout.
- Expect shipping fees around $14 and verify delivery windows for gifts.
- Contact attempts may face long hold times; confirm billing and discounts up front.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and long phone waits.
- Delivery and shipping errors, missed or early deliveries, and tracking disputes.
- Website issues preventing order placement and confusing gift sender identification.
Positive Feedback
Some customers reported a satisfactory resolution for a shipment mix-up and successful orders when checkout worked.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hickory Farms has 1.3 star rating based on 3 customer reviews. Rating distribution shows 100% unfavorable and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Hickory Farms reviews show frequent ordering and website problems; check cart and small print before checkout.
- Expect shipping fees around $14 and verify delivery windows for gifts.
- Contact attempts may face long hold times; confirm billing and discounts up front.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and long phone waits.
- Delivery and shipping errors, missed or early deliveries, and tracking disputes.
- Website issues preventing order placement and confusing gift sender identification.
Positive Feedback
Some customers reported a satisfactory resolution for a shipment mix-up and successful orders when checkout worked.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Shipping
I was trying to find a free shipping coupon and free shipping promo code. I see that shipping is around $14.
Preferred solution: I would like to get free shipping. Promo code and/or coupon.
Sun City, Arizona
Ordering
It's all fine! On Monday I was able to order and expect it will arrive!
Done!
Nothing more to say! Byebye
Sun City, Arizona
Ordering is not the easiest! I underdrand that during thr holidays there's longer hours for ordering. But trying to place the order and then also trying to call if you're not able to order, is not
Difficultulty with the ordering process! And also trouble calling in to Customer Service!
I'm done making my comments ! Bye all done!
Castle Rock, Colorado
Identify sender of gift box
I had no intention of using pissed consumer I was merely seeking an answer to who sent us the gift box. The web page wasnt clear cut and bounced me out so I gave up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheese balls were terrible and smaller and more expensive what happened to them and why did you change them
- Cheeseballs are smaller than before.
- Packaging seems off.
- Long-time buyers feel gypped by the smaller size.
Cheeseballs were terrible. What happened to them? They are smaller and they are not packaged right we have bought them for years and you guys gypped us with small cheeseballs and they weren't even good.
User's recommendation: Get them back to where they were
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCouldn't place order online. Nobody would answer customer service phone for 20 minutes each time I called.
- Two items in my cart and four checkout attempts kept returning to the cart.
- I emailed and called three numbers, 20-minute holds, but no one answered.
I had two items in my cart and went to place my order. Four times I tried to place my order but each time it brought me back to my cart.
It would not place my order. I wrote an email and I tried calling three different numbers and was on hold 20 minutes at a time with no answer.
Clay, West Virginia
Mix up in a shipment
- I was very satisfied with how my complaint was handled.
- One Christmas order item is missing; a label was printed today.
I was very satisfied with the way my complaint was handled. I didnt receive all of my order. All of my Christmas orders have been received except for one and they told me the label was printed today for it.
User's recommendation: Great place to buy from great products
My order was not delivered.: Order Number: W00835990
Dear Sir, Kindly be advised that although the tracking number confirms that the package was delivered on March 15, 2022, I still have not received it. Rita Gonzales
Customer Service protocol
- Order confirmation showed 12/24 delivery as the latest I specified.
- Calls led to automated options with little help; I won't order again.
Noticed with computer generated confirmation that my order is to be delivered 12/24 I indicated, when ordering, that was the LATEST to be delivered.
When calling to talk about this, no matter what number I dialed, I got the same computer generated run around with very few choices on who to get help from. I think I won't be ordering again. Very unhappy.
Preferred solution: Talk to a human or at least converse online/chat, without being charged. I just want my order delivered prior to the date I saw on my slip.
User's recommendation: Make sure you double check everything/small print, before placing order because there is no customer service anymore.
Jacksonville, Florida
Did not follow delivery instructions
- Order #W00083821 was for Dec 21-23 delivery.
- Part of the order shipped for Dec 12, which is not what I paid for.
- I need this fixed ASAP.
Hickory Farms has ruined Christmas for me. I placed an order to be delivered Dec.
21-23, 2020. ORDER #W00083821 I received an email last night saying part of it was already shipped and would be delivered Dec. 12th, this is not what I asked for and not what I paid for. I called your customer service and they couldn't do much.
Fedex wasn't much help either. I need this fixed ASAP. YOU SCREWED UP, NOT ME.
YOUR COMPANYS MISTAKE, NOT MINE. I thought I had found the perfect CHRISTMAS gift for my sister's family, but now you've ruined it.
User's recommendation: They are no help at all
Boone, North Carolina
Do not buy unless packing changed. Pepper bits stock on everything!!!! Paper shredding stuck on everything. Difficult to pick off fabrics, floor, towels and bedroom shoes to name a few. Shredding
Lightweight carried by airflow and went everywhere. Not worth it. Change stuffing.
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