Anonymous
map-marker Sun City, Arizona

Ordering

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It's all fine! On Monday I was able to order and expect it will arrive!

Done!

Nothing more to say! Byebye

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Anonymous
map-marker Sun City, Arizona

Ordering is not the easiest! I underdrand that during thr holidays there's longer hours for ordering. But trying to place the order and then also trying to call if you're not able to order, is not

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Difficultulty with the ordering process! And also trouble calling in to Customer Service!

I'm done making my comments ! Bye all done!

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Anonymous
map-marker Castle Rock, Colorado

Identify sender of gift box

I had no intention of using pissed consumer I was merely seeking an answer to who sent us the gift box. The web page wasnt clear cut and bounced me out so I gave up.

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Melanie W Hua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Cheese balls were terrible and smaller and more expensive what happened to them and why did you change them

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Cheeseballs were terrible. What happened to them? They are smaller and they are not packaged right we have bought them for years and you guys gypped us with small cheeseballs and they weren't even good.

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User's recommendation: Get them back to where they were

Gene M Plm

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Verified Reviewer
| map-marker Newport News, Virginia

Couldn't place order online. Nobody would answer customer service phone for 20 minutes each time I called.

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I had two items in my cart and went to place my order. Four times I tried to place my order but each time it brought me back to my cart.

It would not place my order. I wrote an email and I tried calling three different numbers and was on hold 20 minutes at a time with no answer.

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Anonymous
map-marker Clay, West Virginia

Mix up in a shipment

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I was very satisfied with the way my complaint was handled. I didnt receive all of my order. All of my Christmas orders have been received except for one and they told me the label was printed today for it.

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User's recommendation: Great place to buy from great products

Nickayla Hdv
map-marker Kuwait City, Al Asimah Governorate

My order was not delivered.: Order Number: W00835990

Dear Sir, Kindly be advised that although the tracking number confirms that the package was delivered on March 15, 2022, I still have not received it. Rita Gonzales

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Ann R Lqj

Customer Service protocol

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Noticed with computer generated confirmation that my order is to be delivered 12/24 I indicated, when ordering, that was the LATEST to be delivered.

When calling to talk about this, no matter what number I dialed, I got the same computer generated run around with very few choices on who to get help from. I think I won't be ordering again. Very unhappy.

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Preferred solution: Talk to a human or at least converse online/chat, without being charged. I just want my order delivered prior to the date I saw on my slip.

User's recommendation: Make sure you double check everything/small print, before placing order because there is no customer service anymore.

Anonymous
map-marker Jacksonville, Florida

Did not follow delivery instructions

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Hickory Farms has ruined Christmas for me. I placed an order to be delivered Dec.

21-23, 2020. ORDER #W00083821 I received an email last night saying part of it was already shipped and would be delivered Dec. 12th, this is not what I asked for and not what I paid for. I called your customer service and they couldn't do much.

Fedex wasn't much help either. I need this fixed ASAP. YOU SCREWED UP, NOT ME.

YOUR COMPANYS MISTAKE, NOT MINE. I thought I had found the perfect CHRISTMAS gift for my sister's family, but now you've ruined it.

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User's recommendation: They are no help at all

Anonymous
map-marker Boone, North Carolina

Do not buy unless packing changed. Pepper bits stock on everything!!!! Paper shredding stuck on everything. Difficult to pick off fabrics, floor, towels and bedroom shoes to name a few. Shredding

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Lightweight carried by airflow and went everywhere. Not worth it. Change stuffing.

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