Hiboy
Hiboy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hiboy has 2.0 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Hiboy to a friend or colleague.
- Rating Distribution
Pros: Maybe, You get a scooter eventually.
Cons: Unwilling to back up even clearly stated commitment.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hiboy has 2.0 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Hiboy to a friend or colleague.
- Rating Distribution
Pros: Maybe, You get a scooter eventually.
Cons: Unwilling to back up even clearly stated commitment.Recent recommendations regarding this business are as follows: "DO NOT BUY!", "I would not recommend doing business at all with hiboy,they won't refund your money.", "Good luck", "EXPECT . . . WAY LESS", "Buy different product that has true costumer support".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Mission Viejo, California
Terrible Product & Terrible Customer Support
I've had my scooter for about 3 years, though I've only used it, maybe a collective 3 hours. Very little use.
My seat broke and hiboy will not respond to my email.
When I called, they returned the call and hung up on me when I was trying to ask what part I need to order. A SHAMEFUL COMPANY!!!
User's recommendation: DO NOT BUY!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Can't get ahold of anyone
Open the box after it was stored for a year and started to put it together and found out that there are part's missing and I contacted them email and they said fine send us pictures and and a list which I have but haven't heard anything back.missing handle bar clamp 4 washers and 4 bolts and 1 rear sprocket assembly is loose and no hardware also need a diagram of how to assemble it and 1 rear wheel nut no charger
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Parts
Not getting anything no call back just keep getting these dumbest emails parts missing on one of your products I sent a list and pic's just like your customer support emailed me to do and I have but haven't received anything from them or anything
User's recommendation: Good luck
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NEED SERIAL NUMBER
Hi,
I purchased the HiBoy S2 Scooter and I lost it. I want my serial number so that I can report the theft.
The Amazon.com order ID is attached below.
Preferred solution: Serial Number needed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
SAD SAD SAD
They said the shipment would arrive in 7-10 days. A week later they still hadn't shipped.
I couldn't reach anyone on the phone during business hours. The only reply to my email would come around 2AM - THEY WORK VERY HARD TO DELIVER MINIMAL SERVICE.
Regarding the shipping - this is the really lame answer they sent me (and bear in mind - This is now Memorial DAY - a week after the order was placed - and they were running a full-on media blitz to generate more volume)
Thanks for your reaching out .
"We apologize for the inconvenience and appreciate your patience. Due to a large volume of orders recently, our warehouse is still processing your order."
So Lame... So disingenuous.
And I told them the same. So then . . .
also at 2:30 AM - they sent "take or leave it" kind of message:
"Are you willing to wait for the shipment? If yes ，we will send a mobile phone holder as a gift for you.
If you prefer to cancel the order, we will process the refund for you."
I told them I felt trapped and would keep the order - but please remedy their delay in shipping. It still didn't ship for another 4 days.
Then - instead of the phone holder - THEY SENT ME 1,100 POINTS shop shop (equivalent to $10US - BUT THEY CHARGE $30 for the phone holder)
They're just this really horrible, all--to-common post-pandemic service story of a company who cares little about the customer, the customer's experience - but care very much about the minimal effort they can place on the perception of the exact opposite.
It's like they just want to pretend the world is stupid.
VERY DISAPPOINTED! Order #126391
- Maybe
- You get a scooter eventually
- Unwilling to back up even clearly stated commitment
Preferred solution: Send my promised Phone-Holder - not your lame 1,100 points worth 1/3 what was promised
User's recommendation: EXPECT . . . WAY LESS
Angola, New York
Starting
Hi the scooter works fine I believe it had a bad connection on the wire harness on the steering column, reconnected it and it works fine if i have any more issues ill reach out to you thanks i love the scooter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Parts missing
Told them what happened and still waiting for answers 999999****999999****99999****oo9o999999****999999****999********
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Dissatisfied
I ordered the wrong battery from high boy which they say Is non refundable, I paid $400 for it.all I want is my refund, I already went back on hiboy and ordered the correct battery for $200. This isn't right at all.
User's recommendation: I would not recommend doing business at all with hiboy,they won't refund your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Medford, Massachusetts
Max pro.
I ordered my scooter but didn't get an order confirmation number. Can I get some help, please? I reached out by email and phone but received no reply.
Phoenix, Arizona
Need information about how to change low speed (14)to high speed (19)
There is no ability to get any information from customer service, no parts nothing I could not do myself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mendham, New Jersey
New scooter won’t turn on
I purchased a new S2 scooter package (2) . They were x mas present One turned on when charges 2nd one will not turn on after charged.
It has no power after full timeframe of charged. Ive contacted your company via email chat and phone to get minimal response or effort to help in my brand new scooter not working. I spoke to Joe after 3 days of phone calls he responded to tell me he cant help me and there are no live people to speak to . Ive provided all information about purchased date and invoice number and was told bc I bought on your sale for Black Friday I can not return or exchange for a working scooter.
It was an x mas press I would never have known it was broke until box was opened by my child and was completely disappointed by it. Your customer service has been useless
User's recommendation: Buy different product that has true costumer support
Lecanto, Florida
Error code on new bike
Please let me know about error code E8, new bike should I have handlebar problems. Have not rode it 30 miles yet it shut down on me 5 miles in the middle of ride
User's recommendation: Contact
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