Marc P Wqz

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Overcharging and Rude

1.3
Hi Lo Appliance - Overcharging and Rude
Hi Lo Appliance - Overcharging and Rude
Whirlpool oven repair. Remember to ask: Is the "diagnosis fee" included in the cost of repairs if we decide to go with Hi/Lo? I took this for granted. Don't make the same mistake I did. Hi/Lo wants to be paid $79 for just showing up and also wants to be paid full rate for the work once they get there. This is double billing. I knew the part number I needed and had photos. I guaranteed that we would use Hi/Lo for the obvious repair and only asked that they look at the oven to see if it needed anything else while they were out. They refused, unless I paid an additional $79, saying, "That's what our diagnosis fee is for." And the man was rude about it. I don't know about you, but I have never had a job that paid me simply for driving to work. I hope this helps others avoid my mistake.
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Pros:
  • Fancy website
Cons:
  • Overcharging
  • Not trustworthy
  • Rude

Preferred solution: Apology

User's recommendation: Find another repair shop

Comment
1
1 comment
#2070378

this person did not use Hi/Lo Appliance. We do not have a $79 fee.

must have been someone else.

and this should be removed. This is spam

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