HHAeXchange
HHAeXchange Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HHAeXchange has a 2.2 star rating from 5 reviews and only 33% would recommend; consumers are mostly dissatisfied with slow onboarding and app reliability, per HHAeXchange reviews.
Positive Feedback
Training and the interface seem user friendly and the free system offer is appreciated; one reviewer praised billing help and helpful customer service representatives.
Negative Feedback / Risk Areas
- Frequent app login glitches and clock‑in failures reported, a common HHAeXchange customer complaints theme.
- Onboarding and portal setup taking up to two months prevents staff from working.
- Poor phone support, slow ticket responses, and concerns about billing, refunds, and data security.
Key Takeaways for Future Customers
- Expect good training but prepare for lengthy setup and verify portal access before scheduling staff.
- Confirm payroll deposits and billing procedures in writing and escalate early if payments or authorizations fail.
- Use email/ticket records for issues and ask about phone support timelines before committing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HHAeXchange has a 2.2 star rating from 5 reviews and only 33% would recommend; consumers are mostly dissatisfied with slow onboarding and app reliability, per HHAeXchange reviews.
Positive Feedback
Training and the interface seem user friendly and the free system offer is appreciated; one reviewer praised billing help and helpful customer service representatives.
Negative Feedback / Risk Areas
- Frequent app login glitches and clock‑in failures reported, a common HHAeXchange customer complaints theme.
- Onboarding and portal setup taking up to two months prevents staff from working.
- Poor phone support, slow ticket responses, and concerns about billing, refunds, and data security.
Key Takeaways for Future Customers
- Expect good training but prepare for lengthy setup and verify portal access before scheduling staff.
- Confirm payroll deposits and billing procedures in writing and escalate early if payments or authorizations fail.
- Use email/ticket records for issues and ask about phone support timelines before committing.
Media from reviews
Merrittstown, Pennsylvania
The app glitching i don’t know
I clocked out last night at 10:00 confirmed my location and all and its still saying I didnt and this isnt the first or the 2nd time this happened I dont know if its my service or the app so at this point Im just wondering first if you guys can fix it and 2nd if theres a number I can call to clock in and clock out!
User's recommendation: Triple check to make sure your clock in and clock out actually goes through
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not connect to the HHA exchange app instill having trouble logging into the App keeps telling me I’m not Connected to any agency. Please fixed this Problem
Making it easy to where One enter their Email and Password they information is seen and Accessible. I should have to keep calling my Agency every single day because I can not Clock in. If Im in the system and they correct my information I should not have a Problem.
User's recommendation: I don’t know what to tell You but please fix your System
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApp won't let me sign in won't accept my password n won't allow me to reset
I can't sign in on my new device !! It won't accept my password and when I push forgot password , the send me a code, the screen freezes n I can't press send code , I've tried 6 times nwith same results.
I haven trouble signing into my app please help
I can’t get in my Hhaexchange I upgrade it like it said now I can’t get in please help the agency it work on there side but I can’t get in mine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling questions
Everything went great; the representatives' help went above and beyond. My issue was resolved, and I look forward to using customer service if anything comes up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need a job that IS thé reason m'y call
I'm looking for a better job from guys and I will stand on my feet. I know you will be capable of managing myself.
User's recommendation: Yes,i,m waiting.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to speak to someone about my deposit and where is the money at please
No because I called and no one answered the phone
I have been working and have not been paid for it because she said that we would get paid today. However, my deposit is not showing up in my account. Can you help me with this matter?
Leesburg, Florida
Denied Claims
Unable to receive payment for services provided or continue to bill due to HHAeXchange uploading the authorizations incorrectly. Ticket regarding issue sent and still NO reply.
48 hours to review and/or correct there uploading error is understandable but a week of NO REPLY (ghosting) is unacceptable. Please correct this issue ASAP!
Chicago, Illinois
App log in issues
Log in issues with app since u started working I had been having issues logging in the app would constantly say my agency needs to fix the issue the whole time my agency had put. The wrong information in the wrong field which caused so much confusion
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Incomplete Registration - Missing Contract
Yet another disheartening issue. I was elated to FINALLY gain access to the provider portal but to my surprise my agency is still UNABLE to provide patient contract with managed was not added on my provider portal.
So not only did managed care advise me we are not linked we are unable to start patient care to the patient. My initial survey application was completed correctly and now not entered to serve it's purpose PATIENT CARE. When can we have our portal setup correctly so we can provide the required care to our assigned patient. This is beyond frustrating and my client is extremely upset this has taken over a month.
We have provided the necessary requirements to start service to members why is it so difficult to add my contracted provider so we can do the job we are required to due to meet the start of care compliancy? PLEASE assist us as soon as possible to we can give the much-needed care by our agency per the patients request from our agency.
Respectfully, Administration
- Seems to be user friendly
- Extremely slow
- Incomplete application process
Preferred solution: Contracted provider added to my provider portal
User's recommendation: Customer service employees very nice. Execution of request EXTREMELY slow noncompliant
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Survey Set Up _ On Boarding NOT RESPONDING
Per certain managed care contracts providers are required to use HHAexchange so we have no other options
Two survey applications (advised to do so), almost two months, state they are here to assist you and will get back to you as soon as possible...it takes almost two months to assist a provider?How can this be?! Multiple emails and ticket numbers again advising sorry we will get to you as soon as possible, then close your ticket after THEY still have not assist you regarding your issue.
How can workers work if you can't gain access to this portal as required? Has any other providers experienced this nightmare?
- Appears to be user friendly from training
- Almost two months to setup and unable to send employees to work
- No assistance
Preferred solution: Access to the provider portal ASAP!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSet up portal and a letter of approval
I need assistance with the portal set up I have tried to call and still waiting on the phone and has been over 1hour and 30 minutes Im just not understanding the reason why the wait is so long. I also need a letter of approval to IDORS so I can submit for approval of becoming a provider with them. Can someone please assist me?
- That you provide free system
- Can not contact anyone one the phone
Preferred solution: a letter that I am a client with HHAexchange and help with setting up my portal.
User's recommendation: NONE right now
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