Did NOT Receive What I Ordered & Refuse To Take It Back

Has anyone dealt with HH Rarities Coins or Joe Dell, I've placed 2 orders, 1 last year & one last week, and both times they screwed me - 1-88*-793-****. Even their email on their business card is bad - had to go on their website to get the correct email (www.hhcoins.com) which is info@***.com They are located in Ronkonkoma, NY. Although, their website says 1965-2 New Highway East Farmingdale, NY 11735 Anyway, my latest story is: I placed an order for silver (money upfront - this is NOT uncommon) - 1957 through 1963 NGC Franklin Half Proof Dollars. All of these coins was to be proof 66. Mr. Dell talked me into buying a 1956 type 1 NGC Proof Franklin Half Dollar. The going price on the NGC site was $600 for a proof 67. He was going to charge me only $400 to make up for the last screw up. Instead, he sent me a PGCS PR 66. This coin, by the way, is only worth $210. I do NOT even collect PCGS coins - only NGC. In fact, he included a NGC storage box. Upon phoning him for the mistake, he claimed that they needed to make a profit and that I could not sent it back since he (Joe Dell) refused to give me a return number. Although, the website says that I have 15 days to return an item. I afraid to return the coin since their actions tell me NOT to trust them. They might just keep the coin and NOT give me the $400 credit. The only thing that I want is a NGC type 1 Franklin Half Dollar since that is what I ordered and paid for!
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1 comment
#1314847

Send them a letter immediately. You need a paper trail ; telephone calls are often useless, more often frustrating and very thin he said/she said baloney.

State that you did not receive what was specified and paid.

State what you did receive and request either replacement with the correct item or full cash refund. Regardless, get it in writing that either (a) coin may be returned (b) coin may not be returned.

Do it within the stated period of 15 days. Be specific and polite. The purpose is to establish a dialogue which may prove quite useful later.

They may even read your letter and say "Duh, OK , this guy's getting to be a pain"

And send it via Certified Mail. I hope you have a street or P.O.

Box address. Or the original USPS packaging which has more info.

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