Angry customer

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They are very sneaky

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They really didn't wanna give me my money back after 37 days they never sent me any proof of postage, i finally got my money back now getting threatening emails why because I put up a honest review of my experience with them.
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  • Scam

User's recommendation: Avoid like the plague

Giorgio Tos
map-marker Lincoln, England


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Noticed all these bad reviews for hg hydroponics, I've used this shop for 6 years never had any problems ordering online or in store. They definitely aren't scammers because they wouldn't have a shop otherwise! Since there is only bad reviews i thought i would write a good one as i have had nothing but good experiences with hg and i will continue to use them regularly The staff are really helpful and always really busy packing parcels for customers, definitely not sat on their arses all day! its a sad state of affairs when people feel the need to slander a company that are clearly trying their hardest to keep their customers happy. I would not use this shop if i thought they were scammers. I have seen the same staff there for years and at the same location so as for the scammer posts id ignore such nonsense from internet keyboard warriors
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  • Products and staff are all great
  • Cold shop sorry guys
Reason of review:
Good customer service
Anonymous SCAMMED ME and many others

I paid for goods via the sellers online webstore and have been scammed for a significant sum of money. HG asked for additional shipping funds which I asked for an invoice which the seller then ceased all contact. I then saw they are scamming others and demanded refund and told them I was aware of their scamming. My emails are now being ignored. the police are now being involved to recover funds and prosecute if possible. report online fraud lets hope this can avoid other people falling victim and having to go through the hassle of removing stolen funds
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Reason of review:

Preferred solution: Full refund


Stitched for the items bought from HG Hydroponics

Hello big scam. Before buying I checked them online and unfortunately dismissed other people bad opinion on this business. I purchased £1400 worth of goods from I had to wait 5 weeks for it and all I got was the box. Half of the items missing, some replaced for cheaper equivalents. I though that will speak to them and get it replaced. No way. Try speaking to Becky. You will be run down in no time. You will get nothing but abuse. They just know most of their customers wont be going to court or trading standards. Most of theirs customers are using their products for the reasons that they do not want to get the court involved. Here we are. is a rip off. I hope nobody else will be a victim of this scam.
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we have ordered before from them NEVER again a true SCAM robber wrong and broken orders total rip-off stay well clear or lose your money. YOU have been WARNED


Hello all, if your ordering from them International please don't, or email them for quote BEFORE you place an order.

what happened :

Tried to order from site directly but had problems with check out. went to live chat place the 2 orders there and I repeatedly asked if postage was included , Phil ( the person i was talking to) said yes multiple times.

after both orders where placed I asked him to Bill me ( Paypal) he quickly did and I responded and payed that same min.

3 days or so later I got an email saying that shipping will cost extra 600 Pounds, I quickly went online and to live chat explaining how and why the extra 600 if I have already Paid shipping, he then stated if you read our TOS it states that shipping cost may vary. I understand that but why would you bill me before knowing the exact shipping cost to start with ? then I kindly asked him to please cancel the order I am not willing to pay 600 pounds extra for these items.

He got all defensive and stated that they will not fully refund and that they worked hard and paper work etc to get shipping costs and that they will charge me a cancelation fee. I agreed and asked how much would the fee be ?

he said he will ask the manager and come back to me. days pass and no response I email them back asking what happened? got a email back saying Wed/Thur please contact us if you don't get the refund back. Sat Morning I logged on the site asking about what happened his response was

" it will be processed in the next day or 2, we have customers who are in the same position as you, we cant put you straight to the top.

HG Staff" in my opinion that made me a bit hesitant that they will refund the amount. after thinking about it I logged on Paypal and made my first ever dispute case. not even 10 mins after I made that case I got an email from them stating "Please explain to us why you have opened a paypal dispute when you was advised a refund would be taking place today? Because of this it now won't be refunded today due to the mountains of paperwork caused and we have 2 weeks to refund the amount " so you can see from the responses that they are not someone you want to deal with.

I have everything logged form emails and chat logs. at that moment I logged back to paypal and escalated to them knowing that this is my only option at this point. its more like a challenge for them then customer service. 2 days later I got a dispute ticket from Paypal saying that they reviewed the case and have refunded me fully on both orders ( one was for 283.31 GBP and the other for 585.69 GBP) I then got a threat email from them.

: Seen as you have completely wasted our time and tried your best to circumvent the fees and charges for wasting our time we will close the disputes and seek payment through the courts for the fees incurred. you opened 2 x paypal disputes 10 minutes after speaking to a member of staff, your quiet happy to waste our time have us run around weighting and wrapping parcels doing hours of paperwork for you then to decide you are unable to even pay for these costs or shipping completely wasting our time and yours.

On stating there would be a fee for this you have opened paypal disputes to circumvent this, you have left us know option to invoice you outside of paypal and should the fees not be paid within 28 days we will start legal proceedings, i hope you understand we are not a charity or hear for a free service, we are a business. so there you go this is what happened with these people.

reply icon Replying to comment of Guest-837296

HI i am writing on behalf of hg

I have been looking in to this sir and the problem actually started when you confirmed with some in the live chat but you forgot to mention you was based on the other side of the world and not in the uk, a 80kg order leaving the uk was why the postage was increased, this was offered to you, you declined and a believe a refund was processed. Hence the gigantic increase in shipping costs.

The country in Question i believe was Kuwait which can only be delivered by air couriers.

Please don't forget to add/mention this when leaving bad reviews all over the internet in regards to us requesting additional shipping after the order was placed.


JAN 2014 - Same here, I just got ripped off too, by hg-hydroponics( They sent me cheaper equivalents. I ordered a Ruck RKW 150mm Automatic extractor fan - 150 L - Item Price: £ 139.99 and they sent me a standard ruck 150mm extraction fan Item price: £59.99 yet still charged me FULL.

And A Bug Shield Insect screen for fans - 150mm Item Price: £ 10.99 (the better quality type with draw_string(s) and I got a cheap and nasty version. I contacted them via e-mail, they asked me to sent photo's of the fan box, I sent photo's of the box & fan, Then they stopped e-mailing back.

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