Hey Dude Shoes Reviews

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Resolved: Internet site is a scam

Update by user Jan 13, 2021

Company fixed the issue and I have been provided with apology.

Original review updated by user Jan 13, 2021
Bought 3 pairs of shoes November 26th. Product did not get delivered after waiting two months. during that time I was provided a ship time of two weeks max. as the time went by I began contacting them through the website and continued to get robot responses that Covid was causing delays and I should check my order for its status. Each time I received a response that they had the order and it was being processed and I would receive a tracking number with its progress. Mined you, they had my money all this time. I finally got a phone number to corporate 725-235-**** call and told I would get a returned call. Finally got a return call and they order was being held because one of my shoes was no longer in stock. Apparently they have no notification system to deal with such issues and that causes problems for them. Unfortunately that also causes problems for the customer left out to dry. Great shoes but not so good service.

User's recommendation: Don't purchase anything from Hey Dude.

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Resolved
ID
#2377703 Review #2377703 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Terrible customer service

BUYER BEWARE no customer service available they say you can return shoes and their website doesnt work for returns will not let you print off label to return shoes just a way too screw the customer and get stuck with a pair of shoes that are too little
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ID
#2994688 Review #2994688 is a subjective opinion of poster.
Cons
  • Will rip you off
  • Wont let u return shoes wont let u print off label rip off
  • Slow delivery
Loss
$60
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I never received my shoes but they took money out of my account

I ordered a pair of shoes and they never showed up the customer service said they were delivered i received nothing they said I had to contact FedEx well FedEx said I needed to contact hey dudes I feel like this is a fraud I just lost out on a pair of shoes and you guys got your 58.80.
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ID
#2984641 Review #2984641 is a subjective opinion of poster.
Loss
$59
Preferred solution
Deliver product or service ordered
New Reviewer

Poor customer service

Hey Dude Shoes - Poor customer service
Was sent a size 7 left shoe, and size 9 right shoe. Not sure how THAT even happened. There's no phone number to call, and the "online chat" isn't even online chat. We'll get back to you in a few days by email?? What? For $60.00 shoes, you'd expect at least the size to match and a way to contact the company. I have not heard back.

User's recommendation: Buy from a store that carries these shoes. Not online.

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ID
#2983119 Review #2983119 is a subjective opinion of poster.
Loss
$55
Preferred solution
Deliver product or service ordered

Disatifaction..

I can find no "Hey Dude" option for feedback or complaint...so I end up here. The shoes I I ordered were 2 sizes two small. I typically wear size 11 Nikes but needed size 13 for this brand. Return process and back to me took 6 weeks. Also. (And this a personal pet peeve), when they advertise a style of a shoe via email/text and you see something you like...they make you wade through pages of other shoes first. Personally, I bail out pretty quick and before I find the shoes I was interested in because I don't want to be played like that.
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ID
#2980909 Review #2980909 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Never Received My Order

Im requesting a full refund for an order I placed back in September! Really disappointed at not receiving anything or an email of the status of my order! Regards Sheila Brown
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ID
#2976784 Review #2976784 is a subjective opinion of poster.

I placed an order back in September and haven’t received my order

I am requesting a refund!!! I havent received my order and it was placed beginning of September Please send me an email or phone call. Thanks Sheila Brown sheila_devil_dog@***.com
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ID
#2976694 Review #2976694 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
New Reviewer

Confirmation of order

I placed an online order for a pair of hey dude shoes. I received an email from PayPal setting out all my information. I DON'T have a PayPal account
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ID
#2973934 Review #2973934 is a subjective opinion of poster.
Loss
$50
Preferred solution
Confirmation

Still not have my shoes

they were shipped September 30 and I still don't have them. want to know where they are and don't know when they will come
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ID
#2973379 Review #2973379 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

No delivery on order after 23 days.

Ordered shoes September 21, 2021. They used LaserShip. Did not deliver order and shoes were sent back. Sent me a new pair. Same shipper, same result. NO SHOES. They have my money, I have no shoes. Customer Support was no help. Wouldn't you think after 23 days they would at the very least offer me a free pair of shoes?!! But, then again, they would LaserShip and I wouldn't get them. I guess they don't value their customers. VANS SHOES here I come.

User's recommendation: Find out the carrier before you order or don't order at all because they just don't care.

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ID
#2969792 Review #2969792 is a subjective opinion of poster.
Pros
  • Comfortable
Cons
  • Terrible delivery
Loss
$58
Preferred solution
All of the above

Make sure you have right size before clicking confirm

Wouldn't let me change size right after ordering! Was Impossible to talk to anybody to change my order!!
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ID
#2959920 Review #2959920 is a subjective opinion of poster.
Location
Troy, Montana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never received my shoes

Ordered them NEVER received them. Apparently there is nothing you losers cal do about my $65 either. Customer service reps are freaking out they tell me as long as the shipment moves once within five days is nothing they can do LMAO is this crap serious?

User's recommendation: BUY ON AMAZON.

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ID
#2946956 Review #2946956 is a subjective opinion of poster.
Location
Greenwood, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Missing shoes

I want to talk to a live person I do not want to text. I have been dealing with this all freaking morning I just need to speak to a live person please
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ID
#2943184 Review #2943184 is a subjective opinion of poster.
Location
Crawfordsville, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible company

Hey dude has an F rating on BBB. Read the reviews to see for yourself. I would not order anything from them. Right now, I'm being charged for shoes that I returned. I have proof they were returned but hey dude says I have to pay for them.

User's recommendation: Avoid hey dude.

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ID
#2937737 Review #2937737 is a subjective opinion of poster.
Pros
  • I like their shoes
Cons
  • Will rip you off
Loss
$65
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Ordered a pair of shoes from them at the end of June. Received the shoes very quick, but they did not fit so I had to send them back. I was provided a return label but was unable to use it as I do not have a printer. I mailed the shoes back from the post office and...
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ID
#2937156 Review #2937156 is a subjective opinion of poster.
Pros
  • Comfortable
  • Stylish
Preferred solution
Let the company propose a solution

Customer service

I thought I ordered heydudes from their site well I called customer service and they never had my transaction number so I sent them where in my bank they took out my money customer service got back to me it wasnt the right website PayPal got ahold of my information do not go through PayPal they ripped me off now my bank is disputing it
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1 comment
#2073177

You went on wrong website like me call your bank and dispute it that’s what I did they cancelled my debit card and I had to fill out paperwork to get my money back

ID
#2936321 Review #2936321 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

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