New Reviewer

Unheard Customer

Started with a trail order that was never received. Received a charge for 184 dollars on my account. Customer service was scripted, unhelpful, and not successful. Agent continued to upsale me and tell me that everything was valid and would I like a discount to buy more, even after I informed her that I did not receive the product or had a chance to try anything. Totally disregarded my information, situation, and desire. On top of that would not give me the complaint line.
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ID
#1569281 Review #1569281 is a subjective opinion of poster.
Product
Hexofire Labs Delta Prime Supplement
Cons
  • Hated it
Reason of review
Return, Exchange or Cancellation Policy
Loss
$184
Preferred solution
Full refund
New Reviewer

Trial offers a consumer enrollment scam

HexoFIRE Labs - Trial offers a consumer enrollment scam
HexoFIRE Labs - Trial offers a consumer enrollment scam
HexoFIRE Labs - Trial offers a consumer enrollment scam
HexoFIRE Labs - Trial offers a consumer enrollment scam
If you don't want your money essentially stolen and your bank accounts or credit cards auto billed at extreme prices for alleged enrollments you did not authorize, then beware of this HexoFIRE LAB OFFER SCAM. my experience Upon reviewing a news feed within one of my social media apps Hexo labs partners with to advertise they're products and of which Hexofire labs offers a risk free opportunity to try they're products for no more than the $4.95 cost of shipping and handling, I decided to go directly to they're website and give it a try. What a mistake that was. They've since charged my card almost two hundred bucks for two more bottles of supplements I never ordered and before the same month was even out. I made what was intended to be a one time order of which I was going to try the product out for myself at an alleged cost to me of only the shipping and handling risk free. Risk free not so much. The order was placed at the beginning of month, and by the end of the month I discovered I was billed two more separate charges, this time together totaling almost 200 bucks for an alleged "subscription order renewal" which as stated I had not enrolled in or authorized any renewals, nor created any kind of subscription profile with the company for future orders which would have provided some kind of service agreement, log in and password. non of it. I also was not at any time during the initial order made aware of any such ridiculous future costs to these products should I have actually decided to make future purchases but seriously who would if such costs are clearly displayed. No one. We'd all go to GNC or put that money into what's proven to change the body appearance. Diet and exercise. Upon notifying Hexofire labs customer service agent of this issue I feel like was obvious attempt to defraud me or entrap me into an false agreement of services, I instructed them I do not want more products sent or any such enrollments and to cancel those new transactions they initiated immediately. I was basically told no. Actually they first tried to enroll me in another offer of some percentage off with a year subscription which I declined, they then made another offer with another discount price I declined. I was then told the current charges they billed to my card would remain and those products shipped but I would not receive future orders past that point. What. As if I was agreeing to that. NO way. No orders lol. I did not order this second shipment or request to ever be auto shipped future orders. I did not agree to any of it. What they will tell you is when you place your "risk free offer" you're accepting an "auto enrollment program" which they claim is clearly provided to you somewhere within the purchase process or they're website but also say they area not liable to such disclosures if you were routed to they're websites vis a third party app they advertise within such as facebook or whatever you use. Hmmm. Fishy. Any way where is it ? not anywhere within the websites ordering scripts, so if it were and in any legally obligated way of transparency for its consumers consents, it would suggest that information is clearly provided prior to any checkout accepting the finality of any charges then being made or to come of any such "subscription amounts" or at the time of the checkouts review of an order and any such subscriptions prior to accepting and submitting final order confirmations which would authorize those charges. . It does not. If it is hidden somewhere amongst the many pages of the websites scripts and testimonials, well I don't know but I know it is not where it should be if it exists in any way intended for the consumer to make an informed purchase or enter into any such subscriptions as alleged by Hexofire labs. Also If placed via a third party app like facebook, they then claim it is the liability of that third party to resolve or refund, not they're problem. Either way, this is also not true. There are laws and regulations regarding how business transactions, sales and enrollments to services must be clearly provided by any company. There is no subtext anywhere within the order process prior to that of the initial checkout process that I was able to review, nor is there any mention of a renewal cost or auto enrollment in the order confirmation email you"ll receive. I went back onto the site for this business looking for mention of this subscription agreement and see it no where, so going back to my initial order confirmation in review, I can confirm it is also not provided anywhere within. Further more any attempt to cancel this alleged new order will be refused by the Hexofire labs. They will tell you it has already shipped, though thats not true either. If they've just billed your card and not be able to provide you an immediate tracking number as they could hit myself, then the fact is it did not already ship as they'll imply. In fact only after you've contacted them in complaint and instructed them to remove you from that unauthorized enrollment will you then receive "a shipping confirmation" email but guess what, If you immediately contact the USPS with the provided tracking number, they'll will clearly state they have not yet received a package from Hexofire labs with that tracking number. So this in my opinion tells you the package had not "already shipped" as they will try to tell you, but rather this is another attempt to entrap consumers in its scam. They will tell you only that once received, you can then return the items at your shipping and handling expense to begin a full refund process of the product charges. Though there are many consumer complaints warning you may not ever receive the items to return. What a scam. If this was a legit business operation operating under good intentions to service its consumers, then why not cancel what is actually a fill order they've placed directly with they're distribution center and simply void any such order and charge transactions. Well I suspect because firstly they aim to generate false claims of number of products sold and alleged happy consumers to continue to bamboozle new and unsuspecting customers out of their money and secondly I imagine they're they're hope is that consumers won't bother to follow through with a return and they'll get away with scamming us all out of our money.
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ID
#1547413 Review #1547413 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Hexofire Labs Delta Prime Supplement
Cons
  • Due to perceived entrapment intentions by hfl nothing
Reason of review
misleading offers, charges, customer service intentions
Loss
$183
Preferred solution
Full refund

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