Hewlett Packard Reviews

I used chat to get an answer about my hp8120 email and how to find it. I was sent to a live person, by chat, who called me and said he would help me to do this.

It was 3:15 PM July 20. After he was in my computer virtually, he said I had a Trojan virus. This is a brand new computer and printer; he insisted that I was infected and would work on configuring my computer and printer so that it would be email accessible. He then worked on it for almost an hour, and I had no idea what he was doing to it.

Then he told me I had to buy a $300 virus protection plan so they could clean my computer and then I could get the email address. I started to get suspicious. He then connected me to a Mark Gibson at another number to have him work on the system as well. This person also would take my payment for the virus protection from a company I had never heard of.

Again, I was told that I could not connect to the printer by email to send things to print from anywhere. I gave him the credit card number, and instantly my credit card company messaged me and told me they were not accepting this charge as this company has been reported by many other customers as not being truthful. I was now on the computer two hours total, and nothing was resolved as far as an email address. I texted this Mark Gibson to let him know that the charge was not accepted due to several others reporting to this credit card company about the security company.

I also let him know I had to get off to go to work, and he said he would call me back tomorrow. I do not intend to allow computer access after experiencing the above.

I still don't know how to find the email to the printer, which was the original reason for calling. What was this all about?

I bought an HP Deskjet 2755e printer a few years ago, and unfortunately, I was unable to actually attempt to use it until recently. I recently bought an HP laptop, and I love it, but this printer is not very user-friendly (I'm not the most tech-savvy person around, but I'm definitely not the least), and it will not connect to my home Wi-Fi, so it is ultimately useless.

Whenever I attempt to connect the Wi-Fi through the HP app on my laptop or my iPhone, I keep getting the message that my network is not supported, so I am stuck. I wish I had never purchased this piece of crap. It was definitely a waste of good money.

Unfortunately, I have had this printer too long to send it back, even though I have never used it, and it was still in the box until tonight.

Amy Hewitt

I have to share this to warn other potential consumers that if they buy a HP product, it may not be supported, even though it is fully functional. I have a home printer HP Laser Jet Pro MFP M29W model that, in spite of the fact that it was fully functional before I had switched internet providers, was refused help to reconnect this unit to my Wi-Fi.

It is approximately 5 years old and was functioning perfectly up to the provider switch. The representative outright refused to assist me with the reconnect due to the fact that HP considers this unit to be obsolete. In other words, buy another! Just another otherwise functional product to add to our landfills.

Further, there are no on line resources where they will actually give you information on how to resolve this issue, despite assurances to the contrary. I spent hours trying to do this including contacting my new service provider as well as Apple Tech support. They, too, were unable to find any useful information on this issue.

So, not only did HP outright refuse to help, but also prevented a user from being able to resolve the issue themselves. If and when I am forced to go out and buy another printer, you can be sure it will not be an HP product!

This would be a great company if you could talk to a human being. I have my automatic deduction coming out for my ink, unable to change my email and phone number.

I thought I did, but apparently I didn't. I keep getting the runaround. I have two printers here, HP printers that are, and can't use either one of them, so I'm just going to give them away. I will never get an HP printer before.

I've never had this problem before. Whatever you do, don't call the first HP phone number that comes up on Google because I don't believe they're really HP. They got into my computer. I thought they were gonna help me, but I don't believe they were from HP.

They didn't help me with what I needed, so that's how I know. They just wanted to tell me that someone's hacked into my computer and Wi-Fi, so guard yourself. It’s better than talking to a bot to get another brand.

I'd rather buy my own ink now. I have to put a stop on my debit card.