Hertz Claim Management Complaints and Reviews
My friend was hit and totaled on Jan 29th by a Hertz rental driver here from China. We called Hertz on the spot and they informed us it was covered by their insurance. A wrecker arrived and took the Hertz customer and driver away and left my friend sitting there in the street angry and confused as to why they ignored his inconvenience completely. He was told that it would take 3 to 5 days for the claim to be processed. On the 5th day of being...Read more
My car was hit on december 11, 2016 by a hertz customer. That customer stated he would pay me in a few days and texted that he would send the money via walmart-to-walmart but of course he lied. I, then filed a claim with Hertz on december 17, 2016 and was informed that someone would contact me withn a week and of course no one contacted me so about 2 weeks later, I contacted Hertz and they told me that my claim was never processed and that they...Read more
My car was hit by a Hertz vehicle driven by a Hertz employee. The employee was reckless driving while on the phone with employer (Hertz). I Filed a claim and after numerous calls and letter they promised to pay 100%. They are 100% at fault. Hertz sends me to ESIS. Esis returns calls or letters only after multiple attempts and after filing a complaint with BBB and consumer affairs. They also low ball the cost to fix car. NO ONE will fix car for...Read more
Short Review for December 20, 2016, pc_bad_quality
by anonymous #976744
Using hertz company was bad experience and I do not plan on using the company again.
Hertz Nissan Car Rental Review
by anonymous #889289
Got a 2016 Nissan Rogue ( do to my vehicle being repaired) and spent a hour cleaning the inside. Covered with think dust, muddy floors and dog hair everywhere!! The smell is outrageous! Will never do business here again!
Hertz Claim Management Claim Review
by anonymous #744583
Same bull. Today. Someone hit a parked car I rented. I got their info and insurance have it to hertz. Got this *** letter today. Hertz should fix this.
Similar experience - not only a Gold member but a 5-Star Gold Member for renting from Hertz so frequently and INCIDENT FREE! However when my last rental car, a bloody Prius wanna-be, was damaged by a hit and run while I was running errands in downtown Fredericksburg, VA, I was point-blank lied to from the rental office on HWY 17! As soon as I noticed the damage, I called the guys at the Hertz office and explained everything. Since the vehicle...Read more
#955179 by anonymous
Arrived in Miami around 10:30 pm on October 5th went to get the car we reserved at Hertz. There were 5 agents in the area for the rentals only 2 were with customers, they have the virtual agents available off to the side. there were 5 virtual machines with 2 that worked, well almost worked. One lady was trying to get her care through the virtual agent however, it didnt work. I was the only person in the line at the time and since she was...Read more
Update added by user Oct 03 rental record 169810325 Original review posted by user Sep 29 I rented a car from Hertz in Des Moines and returned it without incident on 08/29/2016.On 09/29/2016 I received a letter from Viking Billing Company in Eden Prairie, MN stating that "I had either rented a vehicle from Hertz Corporation and returned it with damage, or was involved in and accident with a Hertz Corporation vehicle." Hmmm the word EITHER really...Read more
Hertz claims management has to be the worst people I have ever had the displeasure of dealing with. Non-responsive, rude, and failure to except responsibility for drivers actions. Insurance companies are ridiculous and money driven. Hertz is the Satan of insurance companies. Incompetent and slow and *** joke. DO NOT USE THEM FOR ANY REASON. Please take this seriously. NOT A JOKE. ITS BEEN 6 months AND STILL HAVE NOT SEEN REIMBURSMENT.Read more
A Hertz renter backed up into us 9/20. Made claim 10/3 and the representative put down that "we backed up into them"! Adjuster closes case on 10/4 w/o calling us. We have a busted up car, they think its no biggy and claim dept won't change it in computer - we are still waiting on 10/19 for NOW a liability adjuster to call us. NO ONE takes responsibility for the error inputted. Meanwhile we wait..or we could fix ourselves is what Mr. Tonya...Read more
Hertz Claim Management - Totaled car
My car was parked on the side of the road, it was around 2:30 am on 9/11/2016 when my friend and I woke up to an interesting sound outside the house. I ran out front to find my car (fact from police report) 47ft from where I had parked it. A man driving a Hertz rental car whom was drunk and had been taking cocaine that night/morning hit and totaled my car I've had for less than a year. He had also began TAKING MY BELONGINGS FROM MY CAR!!! I...Read more
I was in my Chevy S10 driving in the left lane I was approaching a traffic light, which was green, (nobody was in front of me) a lady driving a Hertz vehicle attempted a left turn out of the center lane (which is not a turn lane) thereby turning in front of me. I hit her because there was no way I could stop because she was too close when she turned. I called the number she gave me for the Hertz claims department and have gotten nothing but the...Read more