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Update by user Mar 10, 2022

They aren’t looking out for the customers best interest.

Original review posted by user Mar 10, 2022
PLEASE READ BEFORE GOING THROUGH HERTZ! Hertz Rental Car is an unprofessional business altogether for several reasons. When my car was totaled by another driver, their insurance company covered the rental car cost...
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ID
#3397437 Review #3397437 is a subjective opinion of poster.
Location
Murphy, North Carolina
Pros
  • No pros
Cons
  • 100 con
Preferred solution
Idk

Deceptive, misleading advertising

I found a 2020 Nissan Rogue SL advertised on cars.com from Hertz Sales. Contacted them via both email and phone to confirm car was still available. Agent said yes, and I made an appointment to view the car. When I got to their lot, I met the agent I spoke with, confirmed the vehicle was still available, and she brought the vehicle up for my review. As I examined the sticker on their window, which clearly stated it was a 2020 Nissan Rogue SL, it listed every amenity found on the SL model. Problem was, none of those amenities were on the vehicle. It turns out the vehicle was not the SL model, but the S model which is $7000 cheaper and doesn't have any of those amenities. When I asked the agent where the amenities were she stated that they sometimes put amenities down that doesn't exist on their cars. When I inquired if this was indeed the SL model (as the amenities are standard on the SL model) she admitted it was not, it was the cheaper S model. In fact Hertz doesn't even carry the SL model. She then proceeded to blame cars.com for the mistake. I told her its Hertz's car in Hertz's lot with Hertz's sticker on the window. When I got home I contacted Hertz executive committee. They too placed the blame on cars.com and suggested I speak with a sales manager to get better attention. I explained to Hertz that had I purchased this vehicle and looked for all the amenities on their sticker and then realized they sold me a different, cheaper model it would be considered fraud. Hertz doesn't seem to care. After I brought this complaint to their attention, they corrected the sticker information and now makes believe the whole incident never happened.

User's recommendation: Avoid Hertz Car Sales.

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ID
#2148469 Review #2148469 is a subjective opinion of poster.
Location
Manvel, Texas
Product
2020 Nissan Rouge Car

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