Do not recommend at all
We have lost money because we are unable to haul people in the cab of our truck due to the smell. Dealership refuses to help or acknowledge the issue was caused by their external vendor.
Hertrich Ford of Milford is a joke. Their service department is horrible. The service manager hides information to make herself look better. Ford Corporate wants you to tell them how to fix the issue.
Ford has lost a valuable customer. We bought a 90,000.00 truck which now isn't worth $20 because of their dealership, franchised or not, they are the face of Ford.
- Customer service difficult to deal with
- Ford not responsible for dealerships
- Repairs under warranty not correct no accountability for repairs
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