Lauren G Ljg

Do not recommend at all

Updated by user Dec 26, 2019

We have lost money because we are unable to haul people in the cab of our truck due to the smell. Dealership refuses to help or acknowledge the issue was caused by their external vendor.

Hertrich Ford of Milford is a joke. Their service department is horrible. The service manager hides information to make herself look better. Ford Corporate wants you to tell them how to fix the issue.

Ford has lost a valuable customer. We bought a 90,000.00 truck which now isn't worth $20 because of their dealership, franchised or not, they are the face of Ford.

Original review Dec 26, 2019
The dealerships that represent you all suck. You allow them to represent you in the worst light. I will never buy another ford product ever. I tried using your customer service line and that is the most frustrating experience that I have ever had. When you buy a 90000.00 truck and one of your dealerships *** it cover for them and there are no repercussions at all.
View full review
  • Lack of understanding and responce to my needs
  • Ford not responsible for dealerships
  • Repairs under warranty not correct no accountability for repairs
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article