New Reviewer

Do not recommend at all

Update by user Dec 26, 2019

We have lost money because we are unable to haul people in the cab of our truck due to the smell. Dealership refuses to help or acknowledge the issue was caused by their external vendor.

Hertrich Ford of Milford is a joke. Their service department is horrible. The service manager hides information to make herself look better. Ford Corporate wants you to tell them how to fix the issue.

Ford has lost a valuable customer. We bought a 90,000.00 truck which now isn't worth $20 because of their dealership, franchised or not, they are the face of Ford.

Original review posted by user Dec 26, 2019
The dealerships that represent you all suck. You allow them to represent you in the worst light. I will never buy another ford product ever. I tried using your customer service line and that is the most frustrating experience that I have ever had. When you buy a 90000.00 truck and one of your dealerships *** it up...you cover for them and there are no repercussions at all.
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Comment
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ID
#1742847 Review #1742847 is a subjective opinion of poster.
Service
Hertrich Ford Lincoln Of Milford Repair
Cons
  • Customer service difficult to deal with
  • Ford not responsible for dealerships
  • Repairs under warranty not correct no accountability for repairs
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

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