Went and inquired about a vehicle that’s as listed on the website that just recently was price dropped 7000 dollars. The day I inquired I was told that the vehicle was not being retailed on the lot due to the possibility of it not passing the state inspection. They were able to get the vehicle passed and called saying it was available. When I arrived at the dealership they would honor the advertised price and stated that it was an error. When questioned further about the error they salesman began to blame myself as if I wasn’t supposed to see that lower price. Not to mention 3 days prior they were aware the price that was advertised and never disclosed it as being an error. Only after they called me in and “tried to work the numbers” as they say is when now this vehicle is worth the old higher advertised price. This was by far the worst experience I have ever received. This company did not want to work with me as a buyer at all and passed the blame on a third party for the error. I would tread lightly using this dealership and would strongly recommend one that is willing to work with the buyer as well as own up and honor advertised pricing.
Hertrich Ford Lincoln Mercury, Delaware
I purchased my pre-owned 2007 Ford from the Milford DE, Hertrich dealership on September 14, 2008. On the day that I purchased my Mustang, I was very clear that I wanted to purchase an extended warranty to protect me in case of accident or unforeseen need for repairs. The Hertich’s sales representative explained that the extended warranty would begin after the remainder of the manufacturer’s warranty period -- in January 2010 and end when the car loan was paid off. Recently, since my car loan was near its end and I had not had used the extended warranty, I looked into claiming my extended warranty refund. Much to my surprise, the extended warranty documents indicated that the warranty as well as the refund claim period had expired. In fact, the documents indicated that the extended warranty period began on January 31, 2007 -- about 20 months prior to my purchase of the car! Why would I need an extended warranty on a car that I had not yet even thought of owning? And the documents indicated that the extended warranty expired on January 31, 2012 -- only two years after the expiration of the manufacturer’s warranty. They lied right to my face and laughed all the way to the bank! What a scam!
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