Poor management of service appointments

simple oil change-that's it! dropped off truck 15 mins early for a 2:00 appt. sat in waiting room 1hour 20 mins...truck has not been's right in front of their desk..when I asked about it, they said it would be taken back in a moment. 15 mins later-they took it back. why make an appointment?
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Reason of review:
Poor customer service