Poor management of service appointments

simple oil change-that's it! dropped off truck 15 mins early for a 2:00 appt. sat in waiting room 1hour 20 mins...truck has not been moved..it's right in front of their desk..when I asked about it, they said it would be taken back in a moment. 15 mins later-they took it back. why make an appointment?
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#1483291 Review #1483291 is a subjective opinion of poster.
Hertrich Chrysler Dodge Jeep Ram Of Elkton Oil Change
Reason of review
Poor customer service

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