Hersons Honda

My car was in the shop for 7 business days, 9 days total including weekends for 35hour job. However, the job was not done. They wanted me to bring my car either Wednesday or Thursday again to finish the job.

Don't bother going by their time estimate. If it says 3 days for a BUMPER it will take weeks and they'll have some ridiculous excuse every time as to why what should take 1-2 days MAX is not done.

Absolutely terrible customer service and complete liars. Every time I called they would tell me a part that came in was wrong or some other BS. You and everyone else knows it only take a few days even for the most difficult cars to be fixed.

This was complete BS and I hope no one ever has to go through the trouble that I did. I had to call every day at least 10 times a day and also get my insurance to call them to get my car back 2 1/2 weeks later

When you get an estimate from Hersons Collision Center, you will most likely end up paying more than quoted. According to Nick, the assistant manager, 80 percent of the time they underestimate the cost of repairs. This admitted statistic suggests that Hersons Collision Center is engaging in a pattern or practice of preparing written estimates that underestimate the final cost of repairs.

When asked why blending of colors was left off of an estimate, Barbara, the customer service person for Hersons, said she was told by the manager of the collision center that blending of colors is NEVER included in estimates. Mind you, we are not talking about hidden damage here, but a simple paint job of the type they have been performing every day for years, and are fully aware of what is involved.

As a third party payer, I would not have approved an estimate from Hersons if I had known of this misleading practice. I complained bitterly when I approved, under protest, the more than 10 percent upward revision in price; they having reminded me that I would be delaying the repair and possibly causing extra rental car costs if I did not sign.

I am going to stay away from Hersons in the future.

When my truck had some work to be done on the inside Herson's Collision Center did a really, really great job completing it in a timely manner. The results were remarkable.

You could not tell that it had major damage. The paint job was good also. I recommend anyone to use their service. As a matter of fact I will be bringing my truck and the boyfriends truck to get detailed over there from now on.

With them having to do interior work, it also had to be detailed, which the insurance covered.

The detailed work was also very satisfactory.

Am I the only one who had a very bad experience with "Hersons Honda Collision Center" in Rockville, Maryland ? I found the following link - http://www.v6performance.net/forums/archive/index.php?t-34489.html.

I am having a problem with hersons honda collision center. I took my car there for paint repair. They tried to give it back to me with the paint all orange peeled and not repaired very well. They also scratched up and messed up the paint on one of my sideskirts as well as pretty much ripped one off.

They said they're going to buff it and fix the paint on the skirts as well the orange peel. I dont think this is going to solve the problem. He said the paint was peely because it reacted with the older paint that was on the car. I am paying them over 1000$ for the repair.

He said that they would have to strip the paint down to the metal for it to look right. When in the estimate I am clearly paying them for a body repair. I dunno what to do if they cant repair the paint correctly. They arent going to give me the car back w/o me paying them.

But if they dont fix the car correctly I dont want to pay them for that. The guy first blamed the guy who gives the estimates, then the painter for not saying that he was having problems with the paint reacting with the old paint. Then they blame the sideskirt being messed up because it wasnt installed well when its screwed on. They ripped the fenderwell liner and thus made the skirt fall off.

I just really dont know what to do, I think I might need a lawyer to deal with the shop because they're trying to rip me off. I get a head ache thinking about it. Know anyone I can talk too, tell me I have a case against the collision center if they cant fix it correctly. Thanks -Jai :(

So, I am not the only one got ripped off by "Hersons Honda Collision Center".

please share with us if "Hersons Honda Collision Center" did anything bad to you.

Thanks.