Herschel Supply Co

I applied for an exchange but didnt get any email confirmation. Tried to contact the customer service via phone but every time I get this response of could not connect to an agent.

Sent them an email but no response whatsoever. Very very poor customer service.

Got luggage from zappos, used once wheel fell off during traveling. I sent an email with pictures. This is my second luggage from your company and I had no issues with that one during travel time.

Placed an order and they took almost 3 weeks to ship it. Once I received my order, they were missing a lunchbox.

They will not answer the phone or even reply to my emails. Ive sent at least 20 of them and nothing yet. Buyer beware!! I wouldnt recommend shopping on their site.

Ive never encountered such bad customer service. They DO NOT ANSWER THE PHONE EVER!!

I cant get in contact with them. They never pick up or return emails.

At this point this is unheard of. I need my order wth!!

I called them, emailed them and nothing!! I just want my order!

Ordered on 8/8 and my order still hasnt shipped out. Then when I call and emailno response!?! What kind of company is this!!

Never ordering from here again and I had so many friend ask me where to get a good backpack for school. Never recommending them again!!

I'm just returning this item

Can't believe living in Canada the item is from Canada and still have to pay 24.00 for returning. Still paying for something I won't even have. Not a happy customer

Teri

What kind of company, does not have a person to.answer customers question.

Not very professional! Please send me an address to return

Thank you!

Customer service is non-existent. Backpack is way too small.

Tried to return it and get a larger more expensive one, but can't even seem to get ahold of customer service on the phone or a reply by email.

What a joke. this will be the last item I buy from Herschel

Hey Herschel

I was wondering if you have any stickers that you could send me, if, so I would love to put them on my stuff and show off your brand. If you do please send them here Olympus 122> Thessaloniki, Greece.

THANKS

I need to speak with someone regarding my order. Terrible customer service in my opinion.

No one is available to help me. I called the number and cannot get through to anyone.

My number is 517-974-****. I would like to speak with someone asap.

customer service nonexistent. never got a confirmation email even thought they took the money out of my card.

nobody answers my dozens of calls and emails. waited for live chat for over an hour. was excited about this purchase because its a gift for a friend and i own several herschel bags but this is unacceptable.

ive seen multiple reviews on faulty products, i dont want one. i want a full return so ANSWER ME.

They dont answer phones or emails and are very slow to issue returns. When you do get a person to answer your call, they are rude and dismissive.

I will NEVER buy from this company again. There are way cuter bags out there!!!

Lost package and have been on hold for over 25 min now to speak to anyone customer service. No call waiting option???

We are in 2020, keep up or dont bother running a business. What a joke.

It is xmas season and this is how you conduct yourselves? Lmfao keep my 150 bucks, yall need it to hire more staff.

Bought the mid size city backpack from Herschel which is obviously for a laptop, but when I sent them an email saying the closure pops open all the time, they informed me it’s only for purse type items!