Heroku
Heroku Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Heroku has a 3.5 star rating based on 2 customer reviews, with consumers mostly neutral and a 50/50 split between favorable and unfavorable sentiment; recent Heroku reviews mention access and billing issues.
Positive Feedback
Some users say they like the service and content, noting value when it works and positive impressions of available shows and features.
Negative Feedback / Risk Areas
- Recurring Heroku customer complaints about inaccessible customer service and support channels.
- Frequent billing, unauthorized charges, and refund or subscription cancellation failures reported.
- Login/authenticator problems and reports of data loss or account deletion causing major disruptions.
Key Takeaways for Future Customers
- Verify billing and subscription settings and monitor charges closely before committing.
- Be prepared for limited customer service response and confirm account recovery options like authenticators.
- Consider competitors if refunds, cancellations, or high price level are priority concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Heroku has a 3.5 star rating based on 2 customer reviews, with consumers mostly neutral and a 50/50 split between favorable and unfavorable sentiment; recent Heroku reviews mention access and billing issues.
Positive Feedback
Some users say they like the service and content, noting value when it works and positive impressions of available shows and features.
Negative Feedback / Risk Areas
- Recurring Heroku customer complaints about inaccessible customer service and support channels.
- Frequent billing, unauthorized charges, and refund or subscription cancellation failures reported.
- Login/authenticator problems and reports of data loss or account deletion causing major disruptions.
Key Takeaways for Future Customers
- Verify billing and subscription settings and monitor charges closely before committing.
- Be prepared for limited customer service response and confirm account recovery options like authenticators.
- Consider competitors if refunds, cancellations, or high price level are priority concerns.
Akron, Ohio
Been CHARGED for several months and i cant even access my account
- - Support is unreachable without login and a refund is requested for charged months.
- - Authenticator is required, and there is no email support.
I have been trying to seek or communicate to no avail as Heroku has made it impossible to reach their customer support if one is not able to login. I have no way to access as its asking for an authenticator which i dont have.
I demand for a refund for all the months ive been charged. They dont even have email support to dress this issue!
User's recommendation: DO NOT DO BUSINESS WITH THEM!
Had to pay for Roku this month
- - I paid $11 for Roku this month; it has been free before.
- - I like Roku and want to keep it, but not if they charge.
- - There are good shows on Roku.
I had to pay for $11 for ROKU this month and I've never had to before.I like Roku & I'd like to keep them but not if they're going to charge me because it's always been free. They have good shows on there.
If they keep charging I'm going to have to let them go. I hope they don't keep charging because I really do like them.
User's recommendation: I like Roku. Just have a problem this month.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot login, no customer service response, unacceptable, disaster
- - Customer service number is not available from Seattle.
- - I can't log in to update my credit card.
- - I receive data deletion notices; the site is down.
The 'customer service number' provides a recording: 'not available from your calling area'. I live in Seattle.
I could not log in to my account to update my credit card. I received messages that my account would be deleted. I have tried emailing 'support' four times with no responses. I even had my developer try, but he says he cannot do anything because it is not from the 'owner email' (my email that they do not respond to).
Now, I'm receiving emails stating that all data has been 'deleted', and still, no responses. If the data is truly gone, it has erased my reservation system and all current data including customer history, account balances, etc. Meanwhile, my website has crashed, and customers are upset because they cannot access it.
It’s a total disaster. This is the worst experience I have had with any company in the 42 years of running businesses.
- Authenticator does not work cannot reach heroku for solution
User's recommendation: avoid; use any other competitor
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCOBRO NO AUTORIZADO
ME COBRARON UN MONTO QUE NO AUTORICÉ Y SOLICITO Y ME REGRESEN MI DINERO POR FAVOR SI SON TAN AMABLES,
GRACIAS!
Preferred solution: Price reduction
Montreal, Quebec
I am being charged for the service that I stopped 2 months ago
I am getting heruku account every month charges and I cancelled the service but I am getting charges. KINDLY STOP ALL MY SERVICE AND DONT CHARGE ME
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCouldnt reach the call
Call is disconnected as soon as I press the button 1 or 2. I am not native English speaker so it's hard to get touch with them
Preferred solution: The way to get authentification
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment invoice
I already pay my heroku account in my credit card last month and why i have to pay again? And i remove the credit card. Dear Heroku Legal, can you help me so that I don't have any more bills?
Tampa, Florida
Nothing is working for any free trials
Everything is confirmed on TV system says it was down from 12 AM to 12:30 AM it is an hour beyond that still too no success
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