Anonymous
map-marker Oceanside, California

Order 543****

When digital order is reviewed and confirmed how do we get it back to hero Forge?

Thank you my grandson has enjoyed hours of creating heroes. This is a great app. OK.

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User's recommendation: Haven’t received order yet

Shaquia Nuu

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Verified Reviewer
| map-marker Oak Park, Illinois

Broken figure and not what I thought I ordered.

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Hero Forge - Broken figure and not what I thought I ordered.
Hero Forge - Broken figure and not what I thought I ordered. - Image 2
Hero Forge - Broken figure and not what I thought I ordered. - Image 3
Contains 1 confidential file for company representatives

Broken weapon on barbarian figure looking for best glue choice. And wolf is not what I thought I ordered

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User's recommendation: I know things can break , nature of the beast, for the wolf maybe better explanation of what your buying or a actual model of it

Claron Vhd
map-marker Barboursville, West Virginia

I can't make the figure I want

Updated by user Dec 05, 2024

What customer service? They don't exist

Original review updated Dec 11, 2024

How about someone answering the phone would help. Or listing what time zone you are in but you need to comprehend the English language and make it possible to edit more than just what a premade figure wears such as combining 2 different creatures into a new creature. Glad you don't use your imaginations, so you are not getting my money.

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Tim S Fct

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Verified Reviewer
| map-marker Nampa, Idaho

I like your service, but wish you would offer the ability to put wings on helmets

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Hero Forge - I like your service, but wish you would offer the ability to put wings on...
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Please give us the ability to add wings to helmets. Like a Templar knight helmet, for example.

Excuse the lack of the receipt as I do not have the original receipt any longer.. I was on an old device that crashed. The picture is of some of my miniatures. Where are you?

Have several miniatures in amongst them. Sorry for the confusion.

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Loss:
$11
Pros:
  • Ability to make custom character
Cons:
  • Can not add wings to a miniatures helmet

Preferred solution: I want to be able to put the rings on the helmets. Templar. Knight for example. Want to put armor on one arm or leg and not the other. Did not lose money.. website making easy I did

User's recommendation: Great service

Anonymous
map-marker Bay Shore, New York

Suggestion/requests

I have several requests. I will start with the one that I think most important to me.

Could you please offer Bility to put wings on the side of a helmet. Right now you only have the option of horns and you actually have to put those on their head then add a helmet and I hope it shows through. Im talking like a winner like you see on the mighty Thor. Also, could you offer Chainmaile armor?

And possibly the ability to layer things. For example, Id like to put a chain mill shirt on someone and they put a breast plate over it. And I would like to see if possible, the ability to put armor on one arm or leg without having to put it on both. You see that and a lot of classic fantasy.

Illustrations of a shoulder pad on one side or gauntlet. Im both arms and legs.. war, sword and sorcery armor options. Any sort would be welcomed.

And finally could you add snakes to the familiars ? I have used your surface before and I do not mean to seem ungrateful.. I love your service and tell others about it. I will use you again.

In fact, I have six new player characters that I will be making in ordering soon. And some other projects for myself that I will be busy multiples of. But that brings me to my request.. because now Im going to be making a knight Templar helmet, and I will have to buy another miniature from somewhere else, and attempt to cut the wings with their helmet.

Pin them on yours.

To make the character the way the player wants it. Thank you for your time.

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User's recommendation: Never heard back from them other than a form letter email saying they received my concerns

Anonymous
map-marker Warner Robins, Georgia

Great product, but not so great customer service

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Shortly after placing my order, I sent an email to get a tail added onto my mini. No one ever got back to me about it so I resubmitted the issue and still I havent heard anything from anyone.

My mini came with no tail. Why have the option to add something on an order if that option doesnt work?

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User's recommendation: Triple check your mini before paying

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