Hero Bread
Hero Bread Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hero Bread has a 2.0 star rating from 2 reviews; consumers are mostly dissatisfied. Pros noted: delicious products. Cons include late or spoiled deliveries, unresponsive customer service, problems with the rewards program, and a high price level.
Key Takeaways for Future Customers
- Read Hero Bread reviews before ordering to see recurring rewards and shipping issues.
- Expect valued discounts and offers but verify points redemption first.
- Be cautious if relying on subscriptions or auto-ship for perishable items.
Negative Feedback / Risk Areas
- Points redemption failures and unhelpful responses labeled as Hero Bread customer complaints.
- Slow or delayed shipping causes spoiled product on arrival.
- Poor customer service with little follow-up.
- Concerns about billing and refunds after failed orders.
Positive Feedback
Customers say the bread is tasty and appreciate discounts and convenient locations when service works as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hero Bread has a 2.0 star rating from 2 reviews; consumers are mostly dissatisfied. Pros noted: delicious products. Cons include late or spoiled deliveries, unresponsive customer service, problems with the rewards program, and a high price level.
Key Takeaways for Future Customers
- Read Hero Bread reviews before ordering to see recurring rewards and shipping issues.
- Expect valued discounts and offers but verify points redemption first.
- Be cautious if relying on subscriptions or auto-ship for perishable items.
Negative Feedback / Risk Areas
- Points redemption failures and unhelpful responses labeled as Hero Bread customer complaints.
- Slow or delayed shipping causes spoiled product on arrival.
- Poor customer service with little follow-up.
- Concerns about billing and refunds after failed orders.
Positive Feedback
Customers say the bread is tasty and appreciate discounts and convenient locations when service works as expected.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They refuse to honor $25 in points
- - Over 1000 points are redeemable for $25.
- - Site refused card entry.
- - Phone support is via email only.
- - Replies urged retry; no remedy.
I had been a customer and accumulated over 1000 points, redeemable for $25 in products.when I applied the points the website refused to allow my to properly enter the card number to complete the purchase. This happened three times.
You cannot call to have them enter it by phone, you must email.
They write back and basically tell you to try again, and they website again refused to allow the entry. In addition to wasting tons of time they basically are stealing $25 and offering no remedy.
User's recommendation: Don't trust the points/rewards program it's a rip off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst customer service on earth.
- - FedEx delivery was five days late.
- - Customer service did not respond to messages.
- - Croissants were $70 and arrived hard; shelf life is five days.
I ordered from Hero BREAD online more than once. On my second order, FedEx decided to deliver my bread order five days later than it shouldve arrived.
I contacted the customer service and they told me they would get back to me to see if it was still edible and fresh, and of course I never heard from them. I left messages to them by phone and by email about five or six times and nobody even bothered to call me back. Thats terrible since I paid $70 for their croissants and they were all hard as a rock when I got them. The shelf life is only five days in the refrigerator once you get them and I already lost my shelf life time.l
Dont you think they shouldve called me?
Dont you think they shouldve told me what to do? They could care less.
In light of that, I dont recommend them to anybody and Im complaining because I feel I have a right to. Thank you.
- Delicious
- Arrive late spoiled
Preferred solution: Full refund
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