Heritage Volkswagen Of South Atlanta

I (Dexter Connors) took my car, a black 2012 Volkswagen EOS, in for a diagnostic test and when I picked it up I noticed the rear wheel on the passenger side had several scratches that weren't there before. I brought it to the service advisors (Bryant Hall) attention and he promptly ignored it. Two days later (March 9, 2016) I returned to have a fuel pump installed. This time I took before and after pictures of my wheels, and the front wheel on the passenger side was badly disfigured!! I complained again, to no avail. I don't know how my wheels suffered this fate, but I do know it happened while my car was in their possession. I will never return there again. And from their response to my complaints, I am sure they could care less.

I purchased a used 2005 Touareg in 2009, and since Heritage was the closest VW dealer within 50 miles, I took it there have it gone over. First visit went good. Then, I took it in for a scheduled service and some minor repairs. When I left, I realized that none the repairs had been done. I turned around, went back, and was met with a chuckle when I told them that the repairs weren't done. I waited as they completed them. later, I took it in because the right side mirror heater wasn't working. They called and told me that it was the control switch, and the repair was $260. I approved it, and when I went to pick it up. I left with the car only to get a few miles down the road to find out that the mirror still wasn't working. Once again, turned around, went back, and told them it didn't work. A technician comes out and says that it's the heating element on the mirror. He gets one from parts, puts it on, and it worked. The service writer had the nerve to try and bill me the $90 for the mirror. I told him that he charged me $260 for a part I didn't need, and wanted me to pay for the mirror too. I insisted on a refund for the switch, but they refused, but the "gave" me the mirror. Went in for a oil change. Got home and smelled burning oil, so I raised the hood to find that they had broken the dipstick. I called and they said they would mail me a new one. After two weeks of no dipstick, and being sent to voicemail when I called, I drove to the dealership and bought it myself. Final straw. The car stopped running suddenly. I read up online that it sounded like the fuel pump. So, I but the one said to be most likely to fail, (most VW's have two), at $670. Still didn't run. Broke down and towed it to Heritage. The dealership could not find the problem! They "believed" it was the other pump, but no guarantees. Out of patience, I approved the repair. Another $670. It didn't fix it, so they wanted to "fish" around for the fix on my dime. I took it to a local import shop instead. Turned out to be a cracked filter housing. $340. I will never go to Heritage again!!! Not even for a keychain.