Heritage Hotel of Southbury
Heritage Hotel of Southbury Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Heritage Hotel of Southbury has a 2.3 star rating from 1 review; consumers are mostly dissatisfied. Recent recommendation: Don't stay at this property. Reviewers note the website and diversity of products or services as strengths, while price level is reported high and customer service is a common complaint.
Key Takeaways for Future Customers
- Check Heritage Hotel of Southbury reviews and compare nearby options like Wyndham.
- Expect dated, run down rooms relative to price level.
- Confirm lost-and-found and customer service policies before booking.
Negative Feedback / Risk Areas
- Unresponsive staff and poor handling of missing items leading to customer complaints.
- Room condition described as run down and not matching price.
Positive Feedback
Review authors value the website and diversity of services offered.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Heritage Hotel of Southbury has a 2.3 star rating from 1 review; consumers are mostly dissatisfied. Recent recommendation: Don't stay at this property. Reviewers note the website and diversity of products or services as strengths, while price level is reported high and customer service is a common complaint.
Key Takeaways for Future Customers
- Check Heritage Hotel of Southbury reviews and compare nearby options like Wyndham.
- Expect dated, run down rooms relative to price level.
- Confirm lost-and-found and customer service policies before booking.
Negative Feedback / Risk Areas
- Unresponsive staff and poor handling of missing items leading to customer complaints.
- Room condition described as run down and not matching price.
Positive Feedback
Review authors value the website and diversity of services offered.
Turn one complaint into a collective action
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Verified Reviewer |
New Milford, Connecticut
Run down hotel, missing earrings
- Left diamond earrings on the bedside table; disappeared.
- Hotel gave run-around and wrong information; access to search the room was denied.
Little contact other than the email from the hotel staffing manager. Two emails to Best Western Corporate have gone completely unanswered
We contacted the hotel within hours of leaving were given the run around and completely wrong and information. A friend who lived nearby was denied the ability to go into the room with a staff member present and search the room even though it was unoccupied. The hotel housekeeping manager avoided returning calls and emails and provided erroneous information regarding the missing earrings and his so-called attempts to find them.
This hotel is also large but quite dated and run down....don't waste your money, there is a Wyndam Hotel just three miles away that is smaller but less dated. Our guest who stayed there had no complaints as opposed to the guests at the Heritage who had poor reviews of the condition of their rooms.
Preferred solution: Let the company propose a solution
User's recommendation: Don't stay at this property
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