Herc Rentals Reviews
Herc Rentals Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Herc Rentals has a 2.1 star rating from 2 reviews with mostly dissatisfied customers, a split favoring unfavorable feedback. Reviews cite high price levels, poor customer service, unpaid invoices, missed orders, and leadership concerns.
Key Takeaways for Future Customers
- Check recent Herc Rentals reviews before booking to confirm availability and service reliability.
- Confirm billing and payment terms upfront and monitor accounts payable timelines for potential delays.
- Verify equipment availability and get written confirmation for event orders to avoid last-minute cancellations.
Negative Feedback / Risk Areas
- Frequent Herc Rentals customer complaints about poor customer service and unresponsive support.
- Billing issues reported, including unpaid invoices and delays despite auto deposit arrangements.
- Unreliable order fulfillment with cancelled reservations and missed deliveries for events.
Positive Feedback
Reviewers note reasonable pay for workers and that the company operates rental locations, but positive remarks are limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Herc Rentals has a 2.1 star rating from 2 reviews with mostly dissatisfied customers, a split favoring unfavorable feedback. Reviews cite high price levels, poor customer service, unpaid invoices, missed orders, and leadership concerns.
Key Takeaways for Future Customers
- Check recent Herc Rentals reviews before booking to confirm availability and service reliability.
- Confirm billing and payment terms upfront and monitor accounts payable timelines for potential delays.
- Verify equipment availability and get written confirmation for event orders to avoid last-minute cancellations.
Negative Feedback / Risk Areas
- Frequent Herc Rentals customer complaints about poor customer service and unresponsive support.
- Billing issues reported, including unpaid invoices and delays despite auto deposit arrangements.
- Unreliable order fulfillment with cancelled reservations and missed deliveries for events.
Positive Feedback
Reviewers note reasonable pay for workers and that the company operates rental locations, but positive remarks are limited.
Resolved: Resolve
Company fixed the issue and I have been provided with partial refund. I threatened to protest outside there building.
Horrible ppl. It should be a independent costumer service or something. Of corse they side with the branch.
- There a rental place
- Bad rental place
Preferred solution: Price reduction
User's recommendation: Do not use these ppl
New York, New York
Accounts payable
They havent paid my invoice for over 60 days. Its an auto deposit so it should be simple. They paid before on time but now they dont..
Phoenix, Arizona
Contractual Agreement of 2months prior not honored
- - Placed order for 3 tower lights in August for Oct 28 school festival.
- - Lights not available four days before pickup for the festival.
Placed order for 3 tower lights in August, for Oct 28th for Local school Festival. 4 days prior to picking up lights for school Festival,Herc calls & says they don't have light s for our school festival .
What kind of S#*! is this . Terrible customer service & no trust in keeping their word for the small people, BIG BUSINESS is all they care about.
Do not rent from this Company if you expect any type of Customer satisfaction. Reporting this Co to BBB.
- No customer service
Preferred solution: To late now needled the lights ,that's why we scheduled August 18th,2022..... for October 28th,2022. Had to spend outrageous $$ to buy portable work lights and generator. Compensation for generator and for light equipment purchase.
User's recommendation: *** no
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Verified ReviewerDisagreement
- - Ex-employee at Hertz/HERC (2011-2013).
- - Fired or forced to resign over parental obligations after my wife began a night job, and I enjoyed work.
I was an employee at HERC (HERTZ) from 2011-13 and while looking at indeed I for some reason decided to stop and read a job description. I got to the end and there was a bunch of language that they don't discriminate against.
I wish I could through a B/S flag on here.
I was personally fired (forced to resign) due to my wife getting a new job and being stuck on nights as a fresh nurse out of school. I was fired (forced to resign) because of one of their main things, parental obligations.
I would probably still be there if I had not been fired (forced to resign). I enjoyed what I was doing and all I wanted was to stay in the shop and work, not go over the road as much, nope you can't go over the road, we don't need you.
I was told this no lie, GET A NEW WIFE. I still hold on to the resignation letter to this day to remind me I don't need garbage in my life.
EX employee 137598
James S.
- Reasonable pay
- Poor leadership
Preferred solution: Apology
Englewood, Florida
Need help with a rental
Call me too much to write as youre company has dropped the ball when trying to be a new customer
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