New Reviewer

Gratitude not forgotten but delayed

Probably 9 months ago I had a G37 tow herb chambers Infinity customer car that I was working on install the radio unit in it from a Maxima locked out the key security system computer could not start it makes a long story short the 1-hour program diag that I 1 hour program that I wanted them to just do on the key they call me and told me that they need to be further diagnosis I knew that they didn't however service advisor told me that it was going to be $600 something dollars is where we were at in the computer was no good I contacted this consumer.com because I was getting nowhere with service I want to personally thank herb Chambers for taking care of this outstanding stand up thing he called and I'm not kissing any butt but the guy is right on as far as I'm concerned he took care of the problem I paid the one out he dropped the $600 to $149 $59 I want to thank him personally it's been I did not get a chance to to thank him personally I wish I could talk to him I wish you could call me or I can talk to him I just want to thank him stand a guy if all the service advisors were like him that company would be worth 18 billion dollars thank you so much Dave
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ID
#3455899 Review #3455899 is a subjective opinion of poster.
Location
Hyattsville, Maryland
Preferred solution
I would greatly appreciate if somebody could send me herb Chambers email I'd like to talk to him thank you

Herb Chambers Van driver, driving recklessly on I93 today Mar. 24 2022. Tailgating for 2 or 3 miles. Insisted on not merging at left lane ends sign. Then continues to tailgate.

Reckless driver in Herb Chambers Van! On I93 around 2:30pm heading north. Driver was tailgating. Insisted on not merging at left lane ends on Granite st. And then continued to tailgate.
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ID
#3432264 Review #3432264 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

Trying to buy vehicles

went there six mo ago to buy new challenger rt scat pk no one helped me i walked around 20 min left went to colonel hudson bought 50k challenger drove home 3hrs later wth new car!just called tues to buy another truck i saw on line they said some one would call no one ever called i called danvers herb geordon t buy herb chambersge sad he would take care of it never called me back so gong to coloniel today to buy new 60k truck

User's recommendation: don t buy herb chambers.

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ID
#2399361 Review #2399361 is a subjective opinion of poster.
Location
Millbury, Massachusetts
Product
Dodge Truck
Cons
  • Sales no good
Preferred solution
Apology
New Reviewer

Do NOT BUY ANY extra's from Herb Chambers

I got screwed (royally) by Herb Chambers BMW - not on the car, on the "extras" you can buy. I bought Extended protection (bumper to bumper) for an additional 3 years for $3k. TOTAL BS. They didn't give me the final paperwork for 3 weeks and they CHANGED the terms (I have the original, they actually cut/paste different terms). Solution - take them to court! Well I live in LA now so it will cost more to take these bAsrtds to court....They lie, they cheat. In addition, wheels get scratched alot in New England from the granite curbs. I bought an extended plan on wheels for $1,200-was told if they get scratched they will replace them. NOT. My wheels were heavily scratched. Come to find out they will only replace wheels that are structurally cracked, or broken to the point you can't drive on the wheel. WHAT a bunch of BULL. My car insurance would cover that...BTW, BetterBusBureau is a SCAM. They are in cohoots with business. I was unable to post problem with BBB! They buried it!
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ID
#1228145 Review #1228145 is a subjective opinion of poster.
Location
Boston, Massachusetts
Product
Herb Chambers Car Warranty
Cons
  • Ripoff stealing crooked thieves
  • Bsservice when approached with obvious errors ripoff
  • That they lie about extended warranties
Reason of review
Warranty issue
Loss
$4500
Preferred solution
Full refund
New Reviewer

2011 Honda Odyssey Elite with Check Fuel Cap Message on Way home from purchase

I just purchased a 2011 Honda Odyssey Elite from Herb Chambers of Burlington and on my way home the check fuel cap message light illuminated. I have had the car into their service department 3 times and I left there last week and its still there. They are unable to fix this problem and have called a honda technician and it will stay in service for another week, at least. I checked other websites and this is clearly a problem for the new models. In this condition, the service department told me I would not be able to get a state inspection sticker for this car or be able to resell. Is this a lemon?? I am totally pissed!!!
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2 comments
#1404053

I will never buy car from them again.

#282052

I got the exactly same problem for my new 2011 Odyssey EX-L, with 230 miles on it. Not sure what to do. Filed complaint with Honda.

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ID
#221174 Review #221174 is a subjective opinion of poster.
Location
Norwood, Massachusetts

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