Herb Chambers Toyota of Boston
Herb Chambers Toyota of Boston Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Herb Chambers Toyota of Boston has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Check Herb Chambers Toyota of Boston reviews before traveling long distances.
- Confirm vehicle availability by phone immediately prior to arrival.
- Expect to evaluate customer service and scheduling reliability.
Negative Feedback / Risk Areas
- Reports of bait and switch and wasted time.
- Appointment scheduling and communication failures.
- Poor customer service when raising concerns.
Positive Feedback
No positive comments were reported in the review.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Herb Chambers Toyota of Boston has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Check Herb Chambers Toyota of Boston reviews before traveling long distances.
- Confirm vehicle availability by phone immediately prior to arrival.
- Expect to evaluate customer service and scheduling reliability.
Negative Feedback / Risk Areas
- Reports of bait and switch and wasted time.
- Appointment scheduling and communication failures.
- Poor customer service when raising concerns.
Positive Feedback
No positive comments were reported in the review.
Boston, Massachusetts
Wasted Time
- - Black Friday appointment confirmed; I drove over an hour.
- - The car was sold; the salesman used bait and switch by offering a different car.
I scheduled an appointment to see a specific car on Black Friday which the dealership confirmed. I drove over an hour to get to the dealership.
I arrived for my appointment right on time. After several minutes of waiting, I was told the car had been sold. The salesman tried to sell me a new car... classic bait and switch.
When I asked to speak to the manager, I was told the car I wanted to see was not sold and had been taken home by a manager and if I waited they could get it back to the dealership.
Shouldn't this had been done before I arrived at the dealership. I drove away saying I don't want to do business with these people.
Look, as Herb Chambers says, buying a car shouldn't be this stressful.
- Sales approach
Preferred solution: Let the company propose a solution
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