George M Rir
map-marker Boston, Massachusetts

Wasted Time

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I scheduled an appointment to see a specific car on Black Friday which the dealership confirmed. I drove over an hour to get to the dealership. I arrived for my appointment right on time. After several minutes of waiting, I was told the car had been sold. The salesman tried to sell me a new car... classic bait and switch. When I asked to speak to the manager, I was told the car I wanted to see was not sold and had been taken home by a manager and if I waited they could get it back to the dealership. Shouldn't this had been done before I arrived at the dealership. I drove away saying I don't want to do business with these people. Look, as Herb Chambers says, buying a car shouldn't be this stressful.
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Cons:
  • Sales approach
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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