Her Hair Company
Her Hair Company Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say "I would not recommend". Reviewers value Location most and report high price level, poor Customer service and issues with Discounts and Special Offers.
Positive Feedback
Some reviewers note location is valued, but overall praise is minimal in Her Hair Company reviews.
Negative Feedback / Risk Areas
- Recurring complaints about poor customer service and unreachable phone support.
- Billing and refunds issues, including unexpected charges after cancelling subscriptions.
- Problems with order fulfillment, shipping delays, and lack of tracking information.
Key Takeaways for Future Customers
- Check Her Hair Company customer complaints and reviews before subscribing.
- Confirm cancellation policies for subscriptions and auto-ship to avoid charges.
- Document communications and monitor billing closely if you pursue orders or refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say "I would not recommend". Reviewers value Location most and report high price level, poor Customer service and issues with Discounts and Special Offers.
Positive Feedback
Some reviewers note location is valued, but overall praise is minimal in Her Hair Company reviews.
Negative Feedback / Risk Areas
- Recurring complaints about poor customer service and unreachable phone support.
- Billing and refunds issues, including unexpected charges after cancelling subscriptions.
- Problems with order fulfillment, shipping delays, and lack of tracking information.
Key Takeaways for Future Customers
- Check Her Hair Company customer complaints and reviews before subscribing.
- Confirm cancellation policies for subscriptions and auto-ship to avoid charges.
- Document communications and monitor billing closely if you pursue orders or refunds.
Turn one complaint into a collective action
Covington, Virginia
I cancelled this subscription in May 25, 2025!!
- - Cancelled in May 2025 and a shipping notice arrived.
- - Charged 175.00 and credit-info removal was not completed and I want a refund.
Cancelled subscription in May 2025. Last week I got a notice that it was shipping AGAIN.
I called and emailed immediately to stop the shipment or send me a label to return the unopened package. I had cancelled this in May same year 5 months before! Per the message I should cancelled two weeks prior to shipment. I did months before!!!
I was charged 175.00 from my bank account. The agent when cancelled asked to REMOVE my credit info.
I was assured it would be done NOT. This affected my account I I WANT my MONEY BACK
Allentown, Pennsylvania
I would like to talk to some one
- - Policy wasn't followed.
- - Phone contact isn't available; I was emailed instead.
- - I wrote to speak to someone but received an email.
I am angry! With how this was handled
You guys dont follow your policy I hate how this was done and why you guys cant be contacted through a phone number.
I wrote to you guys to speak to someone. And you email me instead.
Missouri City, Texas
Is impossible to talk to anyone in customer service never answer or phone cuts off. Very poor relations.
- - I did not order two kinky curly 18 inch eyelashes and I want to return them.
- - Phone and other contact channels do not work.
I place an order for two kinky curly 18 inch in the box of eyelashes I never ordered I try calling to find out if that was a gift or mistake so I can return it, both phone call or so call communication channel was zero. Previous phone call has always been that way. If you are not set up to answer phones ten do put a phone as form of contact, it calls false advertisement and please your setup communication device or system Those not work.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need information on my order
- - Paid $20 for 3-5 day delivery; no tracking number yet.
- - Tried calling two contact numbers; none ring.
- - Planning to contact my credit card company.
I paid $20 for my order to be delivered in 3 to 5 business days, it's now 5 business days since I placed the order and still haven't received a tracking number, tried calling the 2 of their contact numbers and none of them even ring, I'm now going to have to call my credit card company
Preferred solution: Full refund
User's recommendation: I would not recommend
Companies Similar to Her Hair Company
Luvme Hair
“You can provide a customer service phone number so that we can contact you directly. This is the only...“
Kendras Boutique
“I called in regards to a missing package, the sales representative was amazing. She was very...“
All Virgin Hair
“I bought some colored hair from AVH online and the hair is so raggedy. Its shedding terribly, its...“
Pink Coconut Tanning Club...
“Website - thepinkcoconuttan.com This problem has been going on for over a year Sept 2023and no one ever...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.