Anonymous
map-marker Columbus, Indiana

My Premium Account

My Email to HER: "I am very disappointed with this app, so far! I waited for days for the payment to go through & even though your Corp took my money & it STILL doesn't work. I did try to figure it out myself read ALL the info in the HER support & tried them all more than once. I know whomever is reading this doesn't have the power to change this BS. I couldn't believe this Help section had more than one troubleshooting process regarding "Premium/Restoring Purchase" Match/HER Co has more than enough $ to have this fixed. So, I kindly ask (if you cannot fix it from your end) I would just like to get a refund & cancel my subscription. ...I apologize for going on rant, I used to work as customer service rep online, so, I have an idea at how that goes." They never responded. I canceled my sub & just had to cut my losses.
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User's recommendation: Buyer Beware

Anonymous
map-marker Miami, Florida

Terrible Customer Service

I canceled my premium a month ago and still being charged. STOP CHARGING ME!! or I will look into taking action against Freud.
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Anonymous
map-marker Fairfield, California

Account deleted

HER App - Account deleted
My account got deleted and blocked for no reason a couple hours after I created it for no reason!!! I didnt get a chance to do anything !
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