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The company does not protect its customers

I ordered a campaign product from bigjoy company on Hepsiburada. At the same time, there was a campaign on the product I wanted in a different company. I chose Bigjoy. But the company did not send the product. When I opened a request, Hepsiburada also reflected it to the system as if I had canceled the order, as if protecting the company. And the campaigns are over and I am left with a loss of 500 TL. Hepsiburada does not protect its customers against vendors in any way. I expected Hepsiburada to procure my product at the same price and offer it to me for sale.
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ID
#3251788 Review #3251788 is a subjective opinion of poster.
Loss
$40
Preferred solution
Let the company propose a solution

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