Hendrick Collision Center Reviews
Hendrick Collision Center Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hendrick Collision Center has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say "Do not deal with Hendrick Collision".
Positive Feedback
No positive feedback reported; reviews emphasize dissatisfaction with service quality and value.
Negative Feedback / Risk Areas
- Poor workmanship with misaligned bumper, insecure flares, and repeated return visits.
- Unresolved alignment and safety concerns after multiple repairs.
- Poor customer service and refusal to honor lifetime guarantee, prompting Hendrick Collision Center customer complaints.
- High price level and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Check Hendrick Collision Center reviews before booking and document all work and communications.
- Confirm alignment capability and written guarantees up front and verify costs to avoid billing, refunds, subscriptions confusion.
- Be prepared for potential repeated visits if issues arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hendrick Collision Center has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations say "Do not deal with Hendrick Collision".
Positive Feedback
No positive feedback reported; reviews emphasize dissatisfaction with service quality and value.
Negative Feedback / Risk Areas
- Poor workmanship with misaligned bumper, insecure flares, and repeated return visits.
- Unresolved alignment and safety concerns after multiple repairs.
- Poor customer service and refusal to honor lifetime guarantee, prompting Hendrick Collision Center customer complaints.
- High price level and disappointing discounts and special offers.
Key Takeaways for Future Customers
- Check Hendrick Collision Center reviews before booking and document all work and communications.
- Confirm alignment capability and written guarantees up front and verify costs to avoid billing, refunds, subscriptions confusion.
- Be prepared for potential repeated visits if issues arise.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rock Hill, South Carolina
Advice, help please this is absolutely ridiculous
- - Truck not finished; alignment off; they lied.
- - Bolts under fender not original; bolts cut tires.
- - Side flares unsecured; fabric ripping.
Hendrick Collision shop in Rock Hill SC on 10-21-20, picked up on 11-16-20 Truck was not finished correctly had to take it back to shop for several small repairs and to have an alignment done. Small repairs they could of fixed correctly but instead made us out to be nitpicking.
Bolts they placed under the fender area not the same as original bolts. Bolts actually cut the tires and now my 4 year old son can not help daddy wash the truck bc we are scared these bolts will cut him! Side flares are not Secure what so ever as you can see in pictures. Fabric under fender/flare area is ripping off.
Front bumper is off by almost 1/2 an inch from passenger to drivers side. On top of these issues. This company bold faced lied to us! Shop told me that a local tire place was doing the alignment as they were not equipped to do an alignment on oversized tire, also received an email from Hendrick that the local tire shop had to order a part (cam bolt kit) for alignment and the the truck would be ready the next morning.
When truck was picked up alignment was way off, wheels hitting bumper and grinding.
I contacted the local shop they stated they did not have to order any parts for the truck and all they did was a front wheel toe and rotated tires. Truck had to go to the shop a total of 4 times and as a result the last innocent the truck was suppose to be left with the General Manager of Hendrick Collision at a different location in Charlotte NC for the truck to go to a Hendrick dealership/shop equipped to fix all the issues with bumper and alignment.
When hubby met the GM at Honda collision on Monday Dec.7th at approx 5pm they had a heated conversation (I was on speaker phone the whole time) due to the GM saying he was driving my husbands truck home that night on top of the GM being difficult about a loner car, my husband says he wont be the one to bring the truck back if its not correct this time
The GM then stated that was a threat and told him to leave. I do have every documentation and all proof of all these issues.
They have refused to fix any issues, refused to honor their life time guarantee. And my husbands $40,000 truck is still messed up.
- Avoid customers concerns
- Charge extra for unnecessary reasons
- Lie
Preferred solution: Let the company propose a solution
User's recommendation: Do not deal with Hendrick Collision
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