Hendrick Chrysler Jeep Fayetteville
Hendrick Chrysler Jeep Fayetteville Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hendrick Chrysler Jeep Fayetteville has 2.3 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Find somebody else to do it.".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hendrick Chrysler Jeep Fayetteville has 2.3 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Find somebody else to do it.".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Atlanta, Georgia
Subject: Extremely Disappointing Service Experience at the Jeep Service Department
The satisfying service provided by the sales department overshadows the terrible aspects of the service department.
Im extremely frustrated with the service I received from Roman at the Jeep service department. I dropped my car off at 8 AM, expecting professional communication and updates.
By 4 PM, I hadnt received any word, so I had to call them myself. Roman seemed surprised that I hadnt heard from him and casually asked if I hadnt received an invoice or text. He then told me my car was almost done and promised to call me within the hour once he had my keys in hand. That call never came.
When I arrived at the service department, it was already closed.
I had to rely on the sales employees, who were kind enough to help, but this situation should never have happened in the first place. Im seriously questioning the systems and processesor lack thereofthat this service department has in place.
Whats most disappointing is that, despite the consistently poor service, the burden is always placed on the customer. Were forced to pay and jump through hoops, even if an issue that didnt exist before suddenly appears. Ive tried to give this service department multiple chances, but each time, Im let down.
This is unacceptable, especially from what should be a convenient and experienced team.
These issues need to be addressed immediately. This kind of service is unacceptable, and its time for the management to step up and fix these problems.
User's recommendation: Find somebody else to do it.
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