Hendrick Chrysler Jeep Fayetteville

My experience with Hendrix Chrysler jeep of Fayetteville NC, is absolutely horrid. This dealership has outright refuse to service my jeep.

It was towed to the dealership on the night of June 8th'25. It's the 29th of June today and my jeep has not been touched. I've made repeated attempts calling this to the dealership for updates and never get a call back. The front desk always in order to talk with the GM leaving messages with the staff as well as his personal phone, asking to get a call back.

To this day, absolutely no one has called me back.

I have bought three jeeps from this exact dealership and never had any problem's. At this point I'd like a full refund of my jeep from this dealership.

This dealership has denied service to my 2018 Jeep Wrangler, seemingly as retaliation for a truthful customer service survey I completed, which resulted in a low score for their service department.
On June 8, 2025, my 2018 Jeep Wrangler experienced a catastrophic breakdown, including a blown clutch, complete transmission failure, and intermittent electrical and steering issues while driving. This breakdown occurred just one block from Hendrix Chrysler Jeep, so I had the vehicle towed directly to their dealership for repairs.
My Jeep sat at the dealership for approximately one week without any progress.

During this time, a Jeep Cares representative contacted the dealership multiple times for updates, only to be told that my vehicle was not there. Despite my repeated assurances that it was, and even photographic evidence from the tow truck driver confirming its delivery, the dealership continued to deny its presence.
After numerous attempts to communicate with their service department, I was ultimately informed that they would not work on my vehicle and that I should have it towed elsewhere. When I tried to escalate the issue by contacting the General Manager, I was intentionally given incorrect names and email addresses. It became apparent that the customer service team within the dealership was deliberately giving me the runaround due to my previous survey feedback.
Furthermore, my attempts to speak with the service department manager have been met with consistent evasion.

Each time I call, I am told the manager is in a meeting and will call me back, a call I have never received. In one particularly egregious instance, the service department manager displayed an audibly disgusted attitude, refused to acknowledge my repeated requests for service on my Jeep, and abruptly hung up on me while claiming he would call back. Again, no call was ever received.
As of today, June 24, 2025, my Jeep remains at Hendrix Chrysler Jeep, and they are still refusing to provide service.

This retaliatory behavior for an honest survey response is completely unprofessional and unacceptable. It undermines the very purpose of customer feedback and leaves me, a loyal customer who has purchased three Wranglers from this dealership, without a resolution for my significantly damaged vehicle.

Complaint Regarding Refusal of Service - Hendrix Chrysler Jeep of Fayetteville, NC
This is regarding the unacceptable refusal of service by Hendrix Chrysler Jeep of Fayetteville, NC. This dealership has denied service to my 2018 Jeep Wrangler, seemingly as retaliation for a truthful customer service survey I completed, which resulted in a low score for their service department.
On June 8, 2025, my 2018 Jeep Wrangler experienced a catastrophic breakdown, including a blown clutch, complete transmission failure, and intermittent electrical and steering issues while driving.

This breakdown occurred just one block from Hendrix Chrysler Jeep, so I had the vehicle towed directly to their dealership for repairs.
My Jeep sat at the dealership for approximately one week without any progress. During this time, a Jeep Cares representative contacted the dealership multiple times for updates, only to be told that my vehicle was not there. Despite my repeated assurances that it was, and even photographic evidence from the tow truck driver confirming its delivery, the dealership continued to deny its presence.
After numerous attempts to communicate with their service department, I was ultimately informed that they would not work on my vehicle and that I should have it towed elsewhere. When I tried to escalate the issue by contacting the General Manager, I was intentionally given incorrect names and email addresses.

It became apparent that the customer service team within the dealership was deliberately giving me the runaround due to my previous survey feedback.
Furthermore, my attempts to speak with the service department manager have been met with consistent evasion. Each time I call, I am told the manager is in a meeting and will call me back, a call I have never received. In one particularly egregious instance, the service department manager displayed an audibly disgusted attitude, refused to acknowledge my repeated requests for service on my Jeep, and abruptly hung up on me while claiming he would call back. Again, no call was ever received.
As of June 24, 2025, my Jeep remains at Hendrix Chrysler Jeep, and they are still refusing to provide service.

This retaliatory behavior for an honest survey response is completely unprofessional and unacceptable.

It undermines the very purpose of customer feedback and leaves me, a loyal customer who has purchased three Wranglers from this dealership, without a resolution for my significantly damaged vehicle.
I urge you to investigate this matter thoroughly and take appropriate action against Hendrix Chrysler Jeep for their unethical practices and refusal to uphold their commitment to customer service. I expect a prompt resolution that ensures my vehicle is repaired.
Sincerely,
Jazlynn Bennett
910-308-****
Bennettjazlynn@***.com

The satisfying service provided by the sales department overshadows the terrible aspects of the service department.

Im extremely frustrated with the service I received from Roman at the Jeep service department. I dropped my car off at 8 AM, expecting professional communication and updates.

By 4 PM, I hadnt received any word, so I had to call them myself. Roman seemed surprised that I hadnt heard from him and casually asked if I hadnt received an invoice or text. He then told me my car was almost done and promised to call me within the hour once he had my keys in hand. That call never came.

When I arrived at the service department, it was already closed.

I had to rely on the sales employees, who were kind enough to help, but this situation should never have happened in the first place. Im seriously questioning the systems and processesor lack thereofthat this service department has in place.

Whats most disappointing is that, despite the consistently poor service, the burden is always placed on the customer. Were forced to pay and jump through hoops, even if an issue that didnt exist before suddenly appears. Ive tried to give this service department multiple chances, but each time, Im let down.

This is unacceptable, especially from what should be a convenient and experienced team.

These issues need to be addressed immediately. This kind of service is unacceptable, and its time for the management to step up and fix these problems.