Hendrick Chrysler Jeep Fayetteville
Hendrick Chrysler Jeep Fayetteville Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hendrick Chrysler Jeep Fayetteville has a 1.8 star rating from 3 reviews; Hendrick Chrysler Jeep Fayetteville reviews show customers are mostly dissatisfied, citing repeated problems with the service department.
Positive Feedback
Some shoppers value the dealer for offering Jeep models with manual transmissions and a diverse product selection, and sales staff are sometimes described as helpful.
Negative Feedback / Risk Areas
- Frequent reports of refused or delayed repairs and poor communication from the service department.
- Allegations of customer mistreatment and retaliation after negative feedback.
- High prices and concerns about vehicle quality and safety raised in customer complaints.
Key Takeaways for Future Customers
- Read Hendrick Chrysler Jeep Fayetteville reviews and weigh service department risks before buying.
- Confirm service, communication policies, and any warranty or refund options in writing.
- Consider alternate dealerships if prompt repairs and respectful customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Hendrick Chrysler Jeep Fayetteville has a 1.8 star rating from 3 reviews; Hendrick Chrysler Jeep Fayetteville reviews show customers are mostly dissatisfied, citing repeated problems with the service department.
Positive Feedback
Some shoppers value the dealer for offering Jeep models with manual transmissions and a diverse product selection, and sales staff are sometimes described as helpful.
Negative Feedback / Risk Areas
- Frequent reports of refused or delayed repairs and poor communication from the service department.
- Allegations of customer mistreatment and retaliation after negative feedback.
- High prices and concerns about vehicle quality and safety raised in customer complaints.
Key Takeaways for Future Customers
- Read Hendrick Chrysler Jeep Fayetteville reviews and weigh service department risks before buying.
- Confirm service, communication policies, and any warranty or refund options in writing.
- Consider alternate dealerships if prompt repairs and respectful customer service are priorities.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer mistreatment and discrimination
- - Customer says Hendrix Fayetteville refused service on 2018 Wrangler after breakdown.
- - Vehicle sat a week; staff denied its arrival despite tow evidence.
Don't be afraid to push this issue up to who will hear you. They will try and strong arm you and bully you.
This is regarding the unacceptable refusal of service by Hendrix Chrysler Jeep of Fayetteville, NC. This dealership has denied service to my 2018 Jeep Wrangler, seemingly as retaliation for a truthful customer service survey I completed, which resulted in a low score for their service department.
On June 8, 2025, my 2018 Jeep Wrangler experienced a catastrophic breakdown, including a blown clutch, complete transmission failure, and intermittent electrical and steering issues while driving.
This breakdown occurred just one block from Hendrix Chrysler Jeep, so I had the vehicle towed directly to their dealership for repairs.
My Jeep sat at the dealership for approximately one week without any progress. During this time, a Jeep Cares representative contacted the dealership multiple times for updates, only to be told that my vehicle was not there. Despite my repeated assurances that it was, and even photographic evidence from the tow truck driver confirming its delivery, the dealership continued to deny its presence.
After numerous attempts to communicate with their service department, I was ultimately informed that they would not work on my vehicle and that I should have it towed elsewhere. When I tried to escalate the issue by contacting the General Manager, I was intentionally given incorrect names and email addresses.
It became apparent that the customer service team within the dealership was deliberately giving me the runaround due to my previous survey feedback.
Furthermore, my attempts to speak with the service department manager have been met with consistent evasion. Each time I call, I am told the manager is in a meeting and will call me back, a call I have never received. In one particularly egregious instance, the service department manager displayed an audibly disgusted attitude, refused to acknowledge my repeated requests for service on my Jeep, and abruptly hung up on me while claiming he would call back. Again, no call was ever received.
As of June 24, 2025, my Jeep remains at Hendrix Chrysler Jeep, and they are still refusing to provide service.
This retaliatory behavior for an honest survey response is completely unprofessional and unacceptable.
It undermines the very purpose of customer feedback and leaves me, a loyal customer who has purchased three Wranglers from this dealership, without a resolution for my significantly damaged vehicle.
I urge you to investigate this matter thoroughly and take appropriate action against Hendrix Chrysler Jeep for their unethical practices and refusal to uphold their commitment to customer service. I expect a prompt resolution that ensures my vehicle is repaired.
Sincerely,
Jazlynn Bennett
910-308-****
Bennettjazlynn@***.com
- Still make vehicles with manual transmissions
- No concern for valued customers
- Very poor vehicle quality
- Very poor management at service station
Preferred solution: Full refund
User's recommendation: If you don't mind being BS'd, disregarded, and not given any service that is appropriate for your unique situation, I recommend not wasting your time and money here. Imva veteran, a third time customer of this dealership, and I am being mistreated by them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo jeep, no help
- - Hendrix Jeep Fayetteville NC refused to service my Jeep.
- - Jeep towed June 8, 2025; as of June 29, 2025 no work has been done.
- - I request a full refund.
My vehicle has now been held at this dealership for over eight months without completed diagnostics or repairs.I have repeatedly authorized service. The explanations provided by the dealership have changed over time, including statements that they were waiting on authorization and later requiring significant upfront payment before proceeding.I escalated the matter to the North Carolina Attorney General. After reviewing the dealership’s responses, the Attorney General has advised that the matter must now be pursued through private legal representation or arbitration.The vehicle remains inoperable and unresolved.Consumers should document everything.
Paid diagnostic fee upfront on July 17, '25. Today is July 23, '25, and my jeep still has not even had a diagnostic test done.
To date, my jeep has been sitting at Hendrix Chrysler dealership starting June 8, '25- today July 23, '25.
It's now going on two months, and not even a diagnostic test has been done. Not only have they grossly mismanaged this entire situation, they have actively allowed their staff to do so.
It was towed to the dealership on the night of June 8th'25. It's the 29th of June today and my jeep has not been touched. I've made repeated attempts calling this to the dealership for updates and never get a call back. The front desk always in order to talk with the GM leaving messages with the staff as well as his personal phone, asking to get a call back.
To this day, absolutely no one has called me back.
I have bought three jeeps from this exact dealership and never had any problem's. At this point I'd like a full refund of my jeep from this dealership.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fayetteville, North Carolina
Mistreatment and disregard to customer
- - Dealership refused service after my low survey score.
- - June 8, 2025 breakdown, Jeep towed to Hendrix Chrysler Jeep, a week with no progress.
I thought I took the correct steps in order to manage this situation. However, I wasted time with trying to keep it at lower level. For a month of no contact, disregarded messages, and blatant disrespect, I should have utilized going straight to the right people.
On June 8, 2025, my 2018 Jeep Wrangler experienced a catastrophic breakdown, including a blown clutch, complete transmission failure, and intermittent electrical and steering issues while driving. This breakdown occurred just one block from Hendrix Chrysler Jeep, so I had the vehicle towed directly to their dealership for repairs.
My Jeep sat at the dealership for approximately one week without any progress.
During this time, a Jeep Cares representative contacted the dealership multiple times for updates, only to be told that my vehicle was not there. Despite my repeated assurances that it was, and even photographic evidence from the tow truck driver confirming its delivery, the dealership continued to deny its presence.
After numerous attempts to communicate with their service department, I was ultimately informed that they would not work on my vehicle and that I should have it towed elsewhere. When I tried to escalate the issue by contacting the General Manager, I was intentionally given incorrect names and email addresses. It became apparent that the customer service team within the dealership was deliberately giving me the runaround due to my previous survey feedback.
Furthermore, my attempts to speak with the service department manager have been met with consistent evasion.
Each time I call, I am told the manager is in a meeting and will call me back, a call I have never received. In one particularly egregious instance, the service department manager displayed an audibly disgusted attitude, refused to acknowledge my repeated requests for service on my Jeep, and abruptly hung up on me while claiming he would call back. Again, no call was ever received.
As of today, June 24, 2025, my Jeep remains at Hendrix Chrysler Jeep, and they are still refusing to provide service.
This retaliatory behavior for an honest survey response is completely unprofessional and unacceptable. It undermines the very purpose of customer feedback and leaves me, a loyal customer who has purchased three Wranglers from this dealership, without a resolution for my significantly damaged vehicle.
- Sometimes they have jeeps that are manuals
- Service department is terrible to work with
Preferred solution: Full refund
User's recommendation: Please, consumer beware. You will be unheard and disregarded
Unfortunately you are learning the hard way how useless those surveys are. And in your case it is affecting current service quality. Your best bet is to get a referral to an independent mechanic.
Atlanta, Georgia
Subject: Extremely Disappointing Service Experience at the Jeep Service Department
- - Sales provided satisfactory service, while Jeep service was poor.
- - After dropping off at 8 AM, I received no updates and sales helped.
The satisfying service provided by the sales department overshadows the terrible aspects of the service department.
Im extremely frustrated with the service I received from Roman at the Jeep service department. I dropped my car off at 8 AM, expecting professional communication and updates.
By 4 PM, I hadnt received any word, so I had to call them myself. Roman seemed surprised that I hadnt heard from him and casually asked if I hadnt received an invoice or text. He then told me my car was almost done and promised to call me within the hour once he had my keys in hand. That call never came.
When I arrived at the service department, it was already closed.
I had to rely on the sales employees, who were kind enough to help, but this situation should never have happened in the first place. Im seriously questioning the systems and processesor lack thereofthat this service department has in place.
Whats most disappointing is that, despite the consistently poor service, the burden is always placed on the customer. Were forced to pay and jump through hoops, even if an issue that didnt exist before suddenly appears. Ive tried to give this service department multiple chances, but each time, Im let down.
This is unacceptable, especially from what should be a convenient and experienced team.
These issues need to be addressed immediately. This kind of service is unacceptable, and its time for the management to step up and fix these problems.
User's recommendation: Find somebody else to do it.
Brands Related to Hendrick Chrysler Jeep Fayetteville
Hendrick Automotive Group
“I was truly scammed by Rick Hendricks for sure CD s manatees to hide it by Gaven me a hard drive and not...“
Rick Hendrick Chevrolet D...
“I will try to sum this up quickly so as I am not wasting any more of my time with this awful dealership!...“
Rick Hendrick Chevrolet B...
“Trailblazers have issues with anti-theft deterrent system and your truck will cut off you may not think...“
Hendrick Motorsports
“Order a hoodie on January 6. Eight weeks later I still don't have it. The status says processing. It's...“
Companies Similar to Hendrick Chrysler Jeep Fayetteville
Carl Black Chevrolet Buic...
“The purpose to figure out why my2021 Chevy Silverado that I brought from Carl Black of Orlando GMC and...“
Forts Toyota of Pekin
“Purchased a vehicle with $2500.00 additional repair coverage. In 2 days I had an approximate $400.00...“
AutoNation Volkswagen Mal...
“I had bought a Tire and Wheel warranty when i bought my car from the dealership. There was a problem...“
Crews Chevrolet
“July 22, 2019, we (Fiance and I) purchased a 2019 Chevrolet Silverado from Crews Chevrolet in North...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
You need to learn the legal definition of discrimination and the half dozen or so federally protected classes it refers to. (gender, age, ethnicity etc.).
For it to be discrimination you have to be denied service based on one of the protected classes.
Being told they aren’t working on your car because you are Polish is discrimination. Being told you filled out a survey that reflected poorly on them as the reason is NOT discrimination.
Are you it?
NO IDIOT they are NOT it, they are just explaining how discrimination works and when you have a case.
Why
Am I it?
What do you mean ?
If this is non-warranty service, why are you going to a dealer?? You must LOVE being PRICE GOUGED.
Secondly, why are you even considering one of the most DECEIVING and DEFRAUDING dealership chains? That is their WELL KNOWN REPUTATION! Rick Hendrick SMELLS from his lack of HONESTY and INTEGRITY REPUTATION. The SMELL of Rick Hendrick includes his BRIBERY CASE, the SMELL of his release from prison and the SMELL of his ADD-ON, FAKE, BOGUS FEES added to the price of cars.
Rick Hendrick is very well known in the business for his STENCH. Find a good independent shop where you will find much better prices, much better customer service and REAL MECHANICS instead of commissioned parts changers. Stay away, far, far away from anything involving Rick Hendrick.
The SMELL will choke you to death. Rick Hendricks....CHOKING ON THE STENCH OF HIS DISHONESTY.
Ok so firstly, I have to go there is because the work has to be done is for recalls, and that all has to be done by a certified jeep mechanic. Hendrix is where I bought said jeep from, as well as two prior jeeps.
Secondly, though what you state is most likely true and I don't doubt at all it isn't, but I feel as if this is the norm for ALL vehicle manufacturers, because it's not about the consumers needs but the money they receive. You can't honestly think any of them have a good conscience for the ones they get money from.