Anonymous
map-marker Meridian, Idaho

Questions about hemps lip balm

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
She explained why the lip balm has changed. But said that there is nothing to replace it right now. They have taken it off of the market which is good, but I really need something right now.
View full review
Delphia Ckq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Simpsonville, South Carolina

I was in touch with Hemp via email. They were very nice and responded promptly. The resolved me concern the same day.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was not happy with one of the lotions that I purchased. The issue was resolved within 24 hours by contacting them through their website email listed on the bottom of their website page.
View full review

User's recommendation: I recommend this company

Anonymous
map-marker Blair, Wisconsin

Cancel order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The costumer service lady wouldnt let me speak she kept going on arguing with me about how her company ships the next day I said yeah right my last order took 3 weeks LOL
View full review

User's recommendation: Good products bad costumer service

1 comment
Renda Mlx

Please send us an email at support@***.com so that we can resolve. And please note that we try and ship within one to two business days, but delivery to your house will obviously take longer, including how busy the shipping service is.

Susan R Mvt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Didn’t. Get my order

Please send my order back to 5480 blackberry tr 216 inver grove heights Minnesota 55076 thank u Susan Rudolph
View full review

User's recommendation: Make sure u get ur order

1 comment
Guest

Please email us at support@***.com so that we can resolve this for you. We have also emailed you at the email you entered during checkout.

Anonymous
map-marker Minneapolis, Minnesota

When will my order come

Will u please deliver my order number is 173350 for lotion thank u Susan Rudolph rudolphsusan14@***.com
View full review
1 comment
Guest

Please email us at support@***.com so that we can resolve this for you. We have also emailed you at the email you entered during checkout.

Anonymous
map-marker Minneapolis, Minnesota

When will my order come

Sent my order out its been paid for and number is 173350 as soon as possible, it would really be appreciate it. Thank you Susan Rudolph. rudolphsusan14@***.com
View full review

User's recommendation: Get ur order to the poeple

Jo B Pzm
map-marker Prairie, Ohio

Discount code

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Trying to use my discount code the company offers these codes so the customer expects to get to use that discount. You would sell a lot more if you could actually use the codes you offer . Love your products just keep it simple for your customers we dont like complaction Thanks. We all love your new line keep the good smells coming
View full review

Preferred solution: Price reduction

User's recommendation: Make sure you get your discount code

1 comment
Velvia Nhc

Please email us at support@***.com and we will resolve this promptly for you! Thank you and we apologize for the inconvenience.

Margaret T Rix

Unfilled order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Check status of my order and its not pulled or processed. No direct customer service, I forgot to check for a direct customer service no. before ordering! The Hempz lotion I tried is not good enough for the service. There are literally 1 million different products for body moisturizers, creams, and lotions. I have a sense this just how company operates! Never again
View full review
Cons:
  • Bad customer service
  • Slow order fulfillment
  • Impossible messaging for compaints

Preferred solution: Let the company propose a solution

1 comment
Velvia Nhc

Please email us at support@***.com and we will resolve this promptly for you! Thank you and we apologize for the inconvenience.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article