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New Reviewer

Failed to honor gift card

Original review updated by user Apr 23, 2021
Placed my order and the box labeled to enter discount or gift code always rejected the code as invalid. Numerous attempts and no result. After filing a complaint and three days later I was told to only enter the code on a laptop or desktop. I did. So their solution is to only use certain devices and when told that did not work, there has been no response. That was directly after their solution included to contact Jesse who said if all else fails I guess I will manually enter my order. And of course Jesse never responded. I filed a BBB complaint and now wait for the business response. Are they using the bulk of customer funds as interest free loans?! Hmmm.

User's recommendation: Do not use this business.

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ID
#2517514 Review #2517514 is a subjective opinion of poster.
Loss
$100
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

They won't answer any of my emails

I canceled my membership after the order the first box and they keep charging me and when I chat on the site with them it'll reply if I don't ask for a refund but as soon as I do all of sudden a message comes up saying they'll be right back. I've asked they for a refund from 7 emails and nothing!
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ID
#2055624 Review #2055624 is a subjective opinion of poster.
Product
Hemper Subscription
Loss
$80
Preferred solution
Full refund

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