Hemispheres Amusements Reviews
9K CLAIMED LOSSES
2 TOTAL REVIEWS
Great Buying Experience
I reached out multiple times for information, exchanged emails about cost, shipping and delivery (many emails, because I was a first time buyer and nervous to spend the money), and Kurt and Mark answered each one quickly and professionally. My Golden Tee cabinet was delivered as quickly as possible during the holiday season, and Mark gave me regular updates as to its’ status. Great experience, would buy from them again.
HEMISPHERES AMUSEMENTS STAY AWAY
I pay almost $9,000.00 to Hemipheres Amusements, located at 215 Industrial Dr. Ste A Hampshire, IL 60140 (6**) **2-8910. KURT@***s Amusements shipped the 2017 Aerosmith Limited Edition Pinball game via SAIA Freight. When the delivery reach arrived the game was inside of a truck UNSECURED(not tied down) AND the shipping carton HAD A SOFTBALL SIZE HOLE IN THE CARTON. The Delivery Driver recorded the damage and the delivery was refused. Kurt@***s Amusements was notified and a request was given to have the Pinball inspected at the freight terminal or a replacement game re-shipped. KURT @Hemispheres Amusements was extremely against shipping a replacement as was attempting to "BULLY" use via email and phone calls just to accept the shipment AS DAMAGED. I made known to KURT that there was no way to determine any concealed damage and KURT IGNORED MY CONCERNS. When a Client purchases a "High-Value" item he/she expects "White Glove Service" as this purchase should culminate in a time of happiness and excitement by KURT@***S AMUSEMENTS RUINED THIS EXPERIENCE AND STATED IN HIS EMAIL TO US TO STOP ABUSING HIM???? wth? WHEN DOES A SELLER IN RECEIPT OF ALMOST $9,000.00 BECOME A VICTIM??? A Paying Client solely Asking for an undamaged shipment and or having an inspection completed IS NOT BEING ABUSIVE. I'D STAY AWAY FROM HEMISPHERES AMUSEMENTS AS THEY CANNOT ENSURE THAT YOUR HIGH DOLLAR PURCHASE IS NOT IMPORTANT TO THEM AS THEY ALREADY HAVE YOUR MONEY. www.hemispheresamusements.com
Hemispheres Amusements Shipping Service
- Poor dealer representation of the stern pinball company
- Extremely poor customer service
- Owner attitude towards customer
Reason of review
Poor customer service
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