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I received a letter from Helzberg Jewelers on Dec 28, 2016, informing me that the store at Franklin Park Mall in Toledo, OH, is closing & that they would be delighted to serve me at the Southland Center store in Taylor, Mich. after that date. Taylor, Michigan is only an additional 49 miles away! It already takes me almost 1/2 half an hour to get to the FP mall now. Add to that, the wait time at the store and the 1/2 return trip, and I have at...
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2.7
I liked
  • Jewelry that was purchased
I didn't like
  • Way customers are being treated
#1007709
I received a letter from Helzberg Jewelers on Dec 28, 2016, informing me that the store at Franklin Park Mall in Toledo, OH, is closing & that they would be delighted to serve me at the Southland Center store in Taylor, Mich. after that date. Taylor, Michigan is only an additional 49 miles away! It already takes me almost 1/2 half an hour to get to the FP mall now. Add to that, the wait time at the store and the 1/2 return trip, and I have at...
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My husband had my brother pick up a wrap for me. I came in to add it to my wedding band (which was also purchased from Helzberg.) I was informed that my brand new ring was considered 2nd hand (because the warranty was in my brothers name) and the $380.98 that we paid additional for the maintenance was null and void so I just had to pay $250 for my $wrap (that we paid $1529.01 for to be resized) and added to my existing wedding band. Will never...
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Anonymous

Anonymous Apparently they have a problem letting you know that they are partnered with Another company. They failed to notify their consumers that when you purchase an item there will b...

Helzberg Diamonds Ring Review

#998525
1.0
Horrible customer service!!!!!! Called me a liar several times and told me I would have to pay for repairs even though I had a lifetime warrenty care plan.
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Helzberg Diamonds Deal Review

#983141
3.9
I brought a men's ring from here at the time they had a sale going on. Spend 149.99+ get a free camera. The sale associates where "unaware" of the sale, I didn't get my camera.
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Short Review for December 21, 2016, pc_delivery

#977650
1.7
Missing item. It's on invoice but not in box.
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Short Review for December 02, 2016

#965628
1.0
Helzberg at the Gretna outlet mall has a very rude employee! There jewelry is way over priced as well!
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I purchased an engagement ring for my fiancé at the Triangle Town Center in Raleigh, NC and gave it to her in August of 2014. Since that time we have had nothing but problems with this ring. The first week she lost a small diamond on the side. We brought it back and it took 3 weeks to get it returned to us. So she didn’t even have her ring for the first month or our engagement. 3-4 months later she lost another two small diamonds on the side...
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2.2
I didn't like
  • Poor quality ring
  • Awful repair
  • Awful customer service
#997663
Ordered a cross online via their website on December 21, 2016. They said within 2 days the item would be at their store in Brandywine. I have the confirmation number: ORDER CONFIRMATION NUMBER: ML_561XXXX I called the store on 12-23 and they advised me they have not received the item yet. I then called on 12-24. Still no item. They advised me that unless they get an email from corporate, there is nothing they could do. I asked them if they had...
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nicetmark

nicetmark Helberg did answer my issue.
They have resolved my problem and out of courtesy, they issued ME a $50.00 gift card for all the aggravation.
I'd go there again.
Thank y...

Wow im so shocked at reading the reviews for Helzberg. My wedding setas well as my husband's wedding band came from there. I have several diamond necklaces, earings, bracelet and rings from Helzberg. Also my husband's onyx and diamond bracelet was purchased from Helzberg. Just this xmas, hubby bought me a Morganite and diamond ring. We usually shop at the one in Durham or the newer one in Fayetteville, both in NC. We both have lifetime...
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I ordered a watch online for my husband for Christmas but when I showed him the picture an hour later he didn't like it. I immediately called Helzberg customer service to cancel the order and they refused to do so. The stated to me that once a order is placed it cannot be cancelled even though it was in the same day less than 2 hours later. They also informed me that because it is a watch that it cannot be returned. When I argued with them I was...
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#978670
I placed an order on 12/13/2016 from my home location via in Claremore, Oklahoma via the website from my home computer and had a scheduled pickup in the concord store in Wilmington, Delaware where my fiancé and I would be spending Christmas. I went to the store expecting my item to be ready for pickup and they had no idea of my order and acted like I was lying and trying to manipulate them. They looked my name up then said my name and email...
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I was a Helzberg customer for over 25 years. Their jewelry is not quality jewelry and when you need customer service, calls do not get returned and/or you receive poorly written emails with no resolution. I have always been Helzberg's biggest fan, but I'm done. The manager at the store in Crabtree Valley Mall, Raleigh, NC, Billie Jean, does not return calls and is shady. I will never shop there again. I'm done with them. A family run local...
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Attention: CEO: Beryl Raff CFO: Laura Kirsner COO: Joyce Hrinya Regarding Account Number: 480213852429 XX I purchased some jewelry from your company on July 17, 2014, and August 6, 2014.On July 17, 2014, I purchased from Helzberg Diamond at Oglethorpe Mall located at 7804 Abercorn Ext Space #26 Savannah, Georgia 31406, a LDS Citizen Encodrive SSG BRC/W, watch which was told to me by your saleslady and advertised as containing genuine diamonds...
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1.0
I didn't like
  • Being ripped off
#969667