Toya J Fmi

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Verified Reviewer
| map-marker Golf Manor, Ohio

Hair clog to ceiling leak

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Help Plumbing Heating Cooling Drains and Electric - Hair clog to ceiling leak
Help Plumbing Heating Cooling Drains and Electric - Hair clog to ceiling leak - Image 2
Help Plumbing Heating Cooling Drains and Electric - Hair clog to ceiling leak - Image 3
Help Plumbing Heating Cooling Drains and Electric - Hair clog to ceiling leak - Image 4
Help Plumbing Heating Cooling Drains and Electric - Hair clog to ceiling leak - Image 5

The technician (Austin) removed hair from the drain. He saw water gathering around the pipe connections and mentioned it was from his trying to break passed a curve in the pipes working through the bathtub drain.

I asked him to seal the water at those openings because I didnt have a leak - the wooden floor behind the unsealed walk looked fresh. Somehow, the subject was changed.

The water drained better before he left, but returned to the clog-like problem some time after. The next morning I noticed a big ceiling leak downstairs and put towels down. I called HELP to seal the compromised pipes but Melissa said I signed a waiver and there would be a charge to come out for other than the clog.

I asked for fairness in the lack of professionalism that would have alleviated me from now having a bigger more costly problem. You can see pictures of the 2 pipes that now collect and leak water unlike before the tech came.

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Loss:
$97
Pros:
  • Seem professional
Cons:
  • Look for services to charge more

Preferred solution: Fix the leak their tech started without further cost.

User's recommendation: I will try to use some flex seal to temporarily fix my new problem. BEWARE of waivers that can cost more expenses through carelessness. Secure a company that stands by its brand. Good luck and God bless.

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