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Poor, irresponsible service

2.5
I ordered a CPAP mask from Help Medical Supplies. I later found out that I had ordered the wrong mask. I called Help Medical Supplies to initiate a return of a sealed, unopened product that I wanted to send back for a refund. They informed me that they were not accepting any return products because of the Corona Virus. I emphasized that the product was still sealed. They said that didn't matter because the package was touched by handlers i.e. delivery personnel along the way. I then asked if they were concerned about their customers who received products that were handled by the same transportation and delivery personnel. They said that wasn't their business. The lady I spoke to was nasty and rude with no caring at all about their customers.

User's recommendation: Stay away from this Help Medical Supplies, they are bad news.

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Comment
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ID
#1833186 Review #1833186 is a subjective opinion of poster.
Service
Help Medical Supplies Customer Care
Pros
  • Full product line
Cons
  • Terrible return policy
Loss
$83
Preferred solution
Full refund

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