Helloworld Travel Reviews
Helloworld Travel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative: customers report poor customer service, problems with discounts and special offers, frequent booking and accommodation issues, and a high price level. Reports include denied refunds and disputes over billing.
Positive Feedback
Some travelers enjoyed parts of their trip, with one island stay described as great and an agent covering emergency rebooking costs.
Negative Feedback / Risk Areas
- Recurring Helloworld Travel customer complaints about unresponsive customer service.
- Denied refunds and billing disputes despite medical documentation.
- Booking errors and poor hotel conditions reported.
Key Takeaways for Future Customers
- Read Helloworld Travel reviews before booking and confirm refund policies in writing.
- Document communications and be prepared to contest refunds if needed.
- Consider alternative agents or membership protections for higher-priced trips.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall sentiment is negative: customers report poor customer service, problems with discounts and special offers, frequent booking and accommodation issues, and a high price level. Reports include denied refunds and disputes over billing.
Positive Feedback
Some travelers enjoyed parts of their trip, with one island stay described as great and an agent covering emergency rebooking costs.
Negative Feedback / Risk Areas
- Recurring Helloworld Travel customer complaints about unresponsive customer service.
- Denied refunds and billing disputes despite medical documentation.
- Booking errors and poor hotel conditions reported.
Key Takeaways for Future Customers
- Read Helloworld Travel reviews before booking and confirm refund policies in writing.
- Document communications and be prepared to contest refunds if needed.
- Consider alternative agents or membership protections for higher-priced trips.
Perth, Western Australia
Helloworld Flight Booking Review
- - Booked through Hello World; could not fly due to illness.
- - Flight was with KLM; two doctors' letters, but refund of $1250 was denied per ticket terms.
Have I got a review for hello world yep sure have,i booked through them and could not fly as I was really sick,the flight was with KLM which is so bad as well.I had 2 letters from the doctors but they still would not refund me the cost of $1250.They said it was the terms of the ticket.Take my money and KLM had a empty seat.
Glenhaven, New South Wales
Holiday to Hawaii
- - Helloworld misbooked the Luau and other bookings.
- - Maui: mouldy rooms; moved after complaints.
- - We will never deal with Helloworld again.
I have recently returned from Hawaii where I travelled with four other people. Three of them had not travelled overseas before and our holiday was a nightmare because of Helloworld, we have also had very little response from our local agent.
The rooms in our hotel in Maui were mouldy and smelt disgusting, we complained and were moved to a nicer room.
We asked that our Luau be booked at the hotel we were staying and it was only luck that we discovered our agent booked us into somewhere totally different. There were other problems in Maui but I will not go on.
Our time on the Big Island was great, but not long enough.
Then we arrived in Ohau, arrived at our hotel to find we had no booking. They found a room for the night but the rooms were so small you had nowhere to put anything.
The next morning we went looking for a better place and found another hotel, which we were willing to pay for ourselves, but thankfully the only good thing our agent did was pay for the new accommodation.
We also paid for our holiday in full in January then travelled in May.
I have travelled overseas many times and have never had any problem. This holiday has turned the first timers off travelling overseas again.
We will never deal with Helloworld again or recommend them to anyone.
- Customer service was nil
- Lise carstens very poor attitude towards my complaint
Preferred solution: Let the company propose a solution
Sydney, New South Wales
Cancel Booking PBJTGA-803-150-****
- - The customer asks cancellation of PBJTGA-803-150-****.
- - Consultant said the ticket is non-refundable.
- - Customer claims $600 is kept for unused service.
Hello,
For the booking of PBJTGA-803-150-****, I would like to cancel. I have talked one of your consultants and told the ticket is non refundable.
I have talked to KLM which we will fly with. They said for sure they accept cancelation.
There is more than one month to flight. You keep our $600 for a service we wont take.
This is crystal clear against the law of Australia and Fair Trading.
If you dont refund my money asap. I am taking a legal action and whatever it cost to me I will sue to the end.
Thanks
Emin Burak Ertekin
040900****
Travel Agencies Expert Talks
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