HelloMobile Reviews

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data tracking number device lack service unlimited data card fault refund sim card
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New Reviewer

Unlimited Data doesn't work

Update by user Jun 18, 2021

I ve already called to the customer service but they asked me to choose another provider

Original review posted by user Jun 16, 2021
I am a Hellomobile comsumer since the beginner of 2020. My pan was a 4GLTE and everything went well. However, 3 or 4 months ago, they sent me a new 5G SIM CARD and I am not even able to send a simple photo. I tried to up grade my plan to "Unlimeted", but 10 days later, I don't have enough speed to up or down load anything. Even to open a site or watch a video.

User's recommendation: Don't believe in Unlimited Offer from this company.

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ID
#2613647 Review #2613647 is a subjective opinion of poster.
Pros
  • Cheaper
Cons
  • Horrible service
  • Horrible attandance
  • Horrible coverage
Loss
$145
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lack of service

I paid for unlimited data and it quit working after 3 days. I paid for 2 months. I contacted the company several times without receiving an answer.

User's recommendation: Do not deal with Hello Mobile.

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ID
#2579791 Review #2579791 is a subjective opinion of poster.
Location
Dallas, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lack of service

Ordered the service and 3days later the unlimited data quit working. Contacted the company and was told it was my devises fault. Checked the device and it works fine. Asked for refund with no response.

User's recommendation: Do not deal with HelloMobile.

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ID
#2578561 Review #2578561 is a subjective opinion of poster.
Pros
  • Easy set up
Cons
  • Poor service
Loss
$25
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Lack of service

Update by user Jun 29, 2021

Company fixed the issue and I have been provided with product replacement.

Original review posted by user May 30, 2021
I paid $25 for calling,text,and data. After 3 days I could not get data use. I contacted the company and was told my devise was the fault. I checked my device and it works fine. I asked for a refund and have not heard from the company.

User's recommendation: Do not use this company.

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Resolved
ID
#2578477 Review #2578477 is a subjective opinion of poster.
Location
Jacksonville, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Scam Artists

Update by user May 07, 2020

They didn't contact me again

Original review posted by user May 07, 2020
This "company" claims to offer unlimited mobile talk, text, and data for $25 a month. They claim to let you bring your device and phone number with you, and they will send you a confirming email with verification and a tracking number for your SIM card. This is a LIE!! I ordered on 4/27, never received a confirmation or tracking number When I called them today, they first claimed they were way behind shipping SIMS because they were "very busy" and when I called back they claimed they sent my SIM but didn't have a tracking number (impossible if you've ever shipped). They informed me they would "get back to me today with a tracking number in a email. "

User's recommendation: Do NOT EVEN CONSIDER using this carrier.

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ID
#1912490 Review #1912490 is a subjective opinion of poster.
Service
Hellomobile Customer Care
Cons
  • Steal your money
Loss
$25
Preferred solution
Full refund

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