Heather F Mmh

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Verified Reviewer

Payment Issue

Hello, I was trying to sell something on Poshmark and you charged me $113.15 on my credit card which was not taken off. I need that to be taken off my balance of my credit card because I did not purchase anything. Thank you
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Loss:
$113

Preferred solution: Full refund

Tricia V Tqd

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Verified Buyer
|

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Fraudulent charges not reimbursed

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Hellcase - Fraudulent charges not reimbursed
Hellcase - Fraudulent charges not reimbursed - Image 2
They agreed that the charges on my card were fraudulent but they said they cant do anything about refunding my money because the bank has to do that.
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Loss:
$196

Preferred solution: Full refund

pascal v Nho

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Verified Reviewer
| map-marker Nivelles, Walloon Brabant Province

Payement étrange!!!!!

Hellcase - Payement étrange!!!!!
Bonjour, mon compte en banque à été débité à plusieurs reprises le 30 décembre, mon petit-fils nie toute implication dans le phénomène !!! et normalement, je reçois un mail de confirmation pour toutes transactions faites! même lorsqu'il achète quelque chose avec les points obtenus en jouant, je reçois un mail avec les détails de son achat et la sommes de 0.0 euros à payer!!! et je peux refuser la dépense si je le souhaite!!! hors la je n'ai rien reçu!!! merci de me donner quelques explications à ce sujet car une dépense de la sorte est impossible!!! en pièce jointe le détaille des dépense, de quoi sagit il, qui à autorisé ces transactions, qui les à reçu !!! dans l'attente de vous lire, veriter p
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benmiloud a

Je me suis débité de -85.14 e alor que je suis jamais connecter chez vous

Hellcase - Je me suis débité de -85.14 e alor que je suis jamais connecter chez vous
bonjour. je me suis fait débiter -85,1e de mon compte alor que je me suis jamais inscrit chez vous !!!
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Loss:
$85

Preferred solution: Full refund

Michelle W Gat

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Verified Buyer
|

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Fraud

Hellcase - Fraud
Hellcase - Fraud - Image 2
Hellcase took a total amount of 300.30 out of my account twice in the amount of 150.15 . I was scammed off Etsy hellcase pretended to be Etsy and wanted me to verify my Etsy shop account. They warned me that my Etsy shop would be shutdown if I didnt verify so I did twice and thats when I got a verification from my bank I hit yes am gave them the code that was sent I thought I was verifying my Etsy store I am a new Etsy shop and its normal for them to do that just like on eBay you have to verify new accounts since I it yes my bank will not refund the money I have to go through the company.. this is ridiculous I want my money back I work hard for it and I have not been a shop owner long so its not like Im making money I want my money back
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Loss:
$300
Cons:
  • Stole money while using etsy

Preferred solution: Full refund

User's recommendation: Don’t it’s a scam

Aaron H Mfa

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Verified Reviewer
| map-marker Clutha, South Island

Account Ban

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Dear Hellcase Support Team, A few days ago I received a ban for abusing multiple accounts. I admit that I have created multiple accounts, but I have a good reason for this. I believe I have created three accounts (that is including this one), but two of the accounts have trade bans on Steam, so I can't use my Hellcase.com account to withdraw skins, basically voiding any practical use Hellcase.com can give me for those accounts. That is why I created my most recent, and third, account. I received a 10 year ban a few days after creating my account. Please let me know if there is anything you can do to help me. Thank you in advance for your help and consideration. Have a great day!
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Pros:
  • Easy withdraw
Cons:
  • Horrible customer service slash support

Preferred solution: I'd like to get my account unbanned.

Ifi K

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Verified Buyer
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You will wrought in ***

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Hellcase - You will wrought in ***
Hellcase - You will wrought in *** - Image 2
Hellcase - You will wrought in *** - Image 3
Hellcase - You will wrought in *** - Image 4
Updated by user Oct 10, 2023

Never and I advise others to run from such scams

Original review Oct 09, 2023
You *** into my account and steal my money illegally and you think you can run you will pay me back my money whether you like it or not i pray you get caught and pay for your evil deed... he/they has the effontary to ask me for another card you don't have any shame you idiot I will make sure you get caught
View full review
Loss:
$192

Preferred solution: I want Justice

User's recommendation: They are scammers

Rebekah S Wwj

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Verified Reviewer

$800 was stolen from me and used on this site i jever purchased from here

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Updated by user Mar 02, 2024

I feel laughed at and ignored. As money was stolen theres been no apology nor compensation.

Original review Feb 28, 2024
You guy's or sombody involving you stole money from me when i was simply selling a shirt off of poshmark. 800+ dollars from both mine and a family members account when stripe asked for information to confirm the sale . I want this known any purchases made here were not by me i want a refund
View full review
Loss:
$796
Cons:
  • Stolen money while using postmark services and support

Preferred solution: Full refund

Volker B Hxa

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Verified Reviewer

Falsche Abbuchung von meinem konto

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Hellcase - Falsche Abbuchung von meinem konto
Mir wurden von meinem Girokonto in Deutschland am 9.11.2023 über die VISA Karte ein Betrag von 125,92 abgebucht, obwohl ich bei Ihnen kein Konto habe und auch kein Mitglied bin. Ich bitte um Überprüfung des Vorganges.
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Loss:
$126

Preferred solution: Full refund

User's recommendation: Vorsicht bei Abbuchungen von hellcase

Diane J Rme

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Verified Reviewer

Fraudulent charges

Hellcase - Fraudulent charges
Original review Dec 10, 2023
Hellcase took all the money i had for the month. Husband recently had stroke and requires 24hr care and Drs appts. I have no money for his medical needs. And on top of this its Christmas. I dont even play games. 17 plus charges for $50.15 !! Please help !
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Loss:
$885

Preferred solution: Full refund

User's recommendation: Beware

Diane J Rme

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Verified Reviewer

Fraudulent charges

Hellcase - Fraudulent charges
Someone purchased your products with my card and drained my bank acct. I have no acct with hellcase. Last 4 of card is 3352.
View full review
Loss:
$885

Preferred solution: Full refund

User's recommendation: Beware

Resolved
Teyanta S

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Verified Reviewer

Resolved: Someone hacked my account

Someone hacked my credit card and using it I have never heard of hellcase but when I called nobody answered the phone
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Loss:
$20

Preferred solution: Full refund

1 comment
Guest

Okk

Salah-eddine R

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Verified Reviewer
| map-marker Dzierzoniow, Lower Silesia

Money taken from account

Hello Team, yesterday was taken from my bank accounts about 200 euro with not authorization , can you please check and give me stolen money ?
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Loss:
$202

Preferred solution: Full refund

Steven M Cvy

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Verified Reviewer
| map-marker Las Vegas, Nevada

My identity was stolen.. someone use my credit card on this website. There’s no customer service number to call. No one to speak to about returning my money.

Hellcase - My identity was stolen.. someone use my credit card on this website. There’s no...
Hellcase - My identity was stolen.. someone use my credit card on this website. There’s... - Image 2
Hellcase - My identity was stolen.. someone use my credit card on this website. There’s... - Image 3
Hellcase - My identity was stolen.. someone use my credit card on this website. There’s... - Image 4
Someone stole my credit card information and purchased over 30 items from this merchant. I have no way of contacting them. I believe it its a fraud or fake website.
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Breana C Jhm

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Verified Reviewer

Fraud

Someone used my card information and made 2 purchases and I can't find any contact info for this site so I can get my money back.
View full review
Loss:
$88

Preferred solution: Full refund

Ubaldo L Sxu

Fraud

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Someone charged 199.65 on my card I had no idea what hellcase is to begin with. People are trash I want my money back
View full review
Loss:
$200
Cons:
  • What this is this to begin with

Preferred solution: Full refund

User's recommendation: Idk I’m *** mad that’s what

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