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Verified Reviewer
New Reviewer

Impossible to reach a live person, unable to schedule a call

Frame arrived with ripped fabric on support piece Mattress has dirt smudge Question if this mattress was returned

User's recommendation: don't expect to be able to contact a live person.

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ID
#3401668 Review #3401668 is a subjective opinion of poster.
Location
Bradenton, Florida
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Impossible to get thru to a live person. finally just gave up and ordered a platform that i hoped would work with the mattress i ordered. luckily it did . package arrived . d

packages arrived. the middle piece of the frame has a fabric covering which is torn. the mattress has some dirt on it . wonder if it was returned by someone. haven't slept on it yet so jury is out re. comfort.

User's recommendation: website says you can arrange a phone call but this was not possible following directions.

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ID
#3401653 Review #3401653 is a subjective opinion of poster.
Location
Bradenton, Florida
New Reviewer

Terrible Customer service sub par product

On The helix mattress I ordered the memory foam was smaller than the bottom of the mattress causing it to have a large gap between two twins push together Helix does not have the amount of employees needed for customer service. I tried to schedule a call and it was 3+ weeks out. I Scheduled the return of all items I bought when I was just going to return one item because of their lack of customers.

User's recommendation: Pass on this company.

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ID
#3307665 Review #3307665 is a subjective opinion of poster.
Preferred solution
Full refund

I love my Helix midnight!!

It's mine... you can't have it back, unless you want to give me twice what I paid for it you'll never see it again. This mattress hugs, cradles and loves on your old bones like no mattress I've ever owned. Best investment I have made in a long time. Thank you Dan Bongino for giving me a heads up on this great product!!

User's recommendation: Worth every penny.

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ID
#3273353 Review #3273353 is a subjective opinion of poster.
Location
Mountain View, California

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