Helados Mexico
Helados Mexico Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Helados Mexico has 1.0 star rating based on 1 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
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Verified Reviewer
Salmonella from ice cream bars
This is in reference to Helados Mexico ice cream which caused illness in my children and wife. The mango bars were part of a national recall and were consumed along with the rest of the ice cream.
Those who ate the mango bars became very sick with symptoms of salmonella food poisoning. We reached out to the health department, CDC, and the food poisoning website. We also sought medical treatment for the children. However, the company's insurance agency Chubb is refusing to cover any expenses.
They are denying our claims for medical products and treatment for the children, even though one child is under 2 years old and was severely affected.
We demand compensation for their suffering, especially since they won't even reimburse us for the medical supplies we had to purchase. It is unjust for them to reject our claim when we have provided ample evidence of the illness.
Preferred solution: To be reimbursed for the medical items and PTSD which has developed as a result of this matter. They need to accept liability for selling a contaminated product.
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