Helados Mexico
Helados Mexico Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Helados Mexico has a 1.0 star rating from 2 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and recent Helados Mexico reviews advise to buy another brand.
Positive Feedback
No positive feedback reported; recent recommendations explicitly say to choose another brand.
Negative Feedback / Risk Areas
- Reports of food poisoning tied to a national recall and alleged unsanitary production.
- Repeated customer complaints about lack of refunds and reimbursement for medical expenses.
- Claims that insurance denied billing and coverage for treatment related to the incidents.
- Consumers report poor customer service and dissatisfaction with discounts; price level described as high.
Key Takeaways for Future Customers
- Exercise caution and check recall notices before purchase.
- Expect difficulty obtaining refunds or resolving customer complaints through the company.
- Consider alternative brands given reported health and service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Helados Mexico has a 1.0 star rating from 2 reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and recent Helados Mexico reviews advise to buy another brand.
Positive Feedback
No positive feedback reported; recent recommendations explicitly say to choose another brand.
Negative Feedback / Risk Areas
- Reports of food poisoning tied to a national recall and alleged unsanitary production.
- Repeated customer complaints about lack of refunds and reimbursement for medical expenses.
- Claims that insurance denied billing and coverage for treatment related to the incidents.
- Consumers report poor customer service and dissatisfaction with discounts; price level described as high.
Key Takeaways for Future Customers
- Exercise caution and check recall notices before purchase.
- Expect difficulty obtaining refunds or resolving customer complaints through the company.
- Consider alternative brands given reported health and service issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My family got food poisoning.
- Kids got sick after consuming a nationally recalled product.
- Refunds or medical reimbursements were not offered; locals say the factory is unsanitary.
This company did not do anything to refund us. They were very rude and hateful. They have never followed up.
My kids became very sick after consuming a nationally recalled product. They never refunded us nor offered any reimbursement for medical bills.
They are the worst company ever, and I hope they get shut down. I have heard from locals there in the city in which they operate that the factory used to produce their ice cream is not sanitary.
The food is not suitable for human consumption. Do not buy their products unless you want dirty ice cream.
- Do not care about the medical expenses for my young children
Preferred solution: Apology
User's recommendation: Buy another brand.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSalmonella from ice cream bars
- Helados Mexico mango bars were recalled for causing salmonella illness.
- Chubb denied medical costs for our children, including one under 2.
They denied my claim
Those who ate the mango bars became very sick with symptoms of salmonella food poisoning. We reached out to the health department, CDC, and the food poisoning website. We also sought medical treatment for the children. However, the company's insurance agency Chubb is refusing to cover any expenses.
They are denying our claims for medical products and treatment for the children, even though one child is under 2 years old and was severely affected.
We demand compensation for their suffering, especially since they won't even reimburse us for the medical supplies we had to purchase. It is unjust for them to reject our claim when we have provided ample evidence of the illness.
Preferred solution: To be reimbursed for the medical items and PTSD which has developed as a result of this matter. They need to accept liability for selling a contaminated product.
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