Resolved
Merrilynne F

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Verified Reviewer
| map-marker Sydney, New South Wales

Resolved: Heinz pumpkin soup

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Very satisfied with prompt reply and asked for all the information I could supply with photos,bar code,batch number etc in order for their customer service to find out why this occurred.

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Resolved
Richard N Bdo

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Verified Reviewer
| map-marker Melbourne, Victoria

Resolved: Small plastic materials in soup

Heinz Australia - Small plastic materials in soup
Heinz Australia - Small plastic materials in soup - Image 2
Heinz Australia - Small plastic materials in soup - Image 3
Updated by user May 24, 2024

Company fixed the issue and I have been provided with apology. Heinz gave a full refund when I first lodged a feedback.

Subsquently I tried the product again ( as I had bought 2) and more like plastic materials. So I once again contatced Heinz by email and to cut the long story short, they did a test on the sample I sent and it was confirmed to be a corn husk.So I was glad as I love this Old Fashioned Chicken Soup.

Original review Apr 24, 2024

Further to my first complaint last month, today again I found more plastic in Heinz Soup of the Day Old Fashioned Chicken. It is hard to know as the small plastic is white and soft which makes it difficult for some consumers to detect it.

When we found the plastic we decided not to drink it and to throw it away. That was when I decided to sift to see if any more plastic and was shocked to find a lot!

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User's recommendation: be aware as I found more plastic today by sifting the 2 cups

Resolved
sharon m Cbs

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Verified Reviewer
| map-marker Mildura, Victoria County

Resolved: Mould in baked beans

Updated by user Apr 05, 2024

Company fixed the issue and I have been provided with apology. They are going too refund me for the 3 cans through my bank

Updated by user Mar 24, 2024

They dont give a ***

Original review Mar 21, 2024

I opened my can of baked beans mould in can i have pictures i purchased it at woolies centro mildura on saterday

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Preferred solution: A gift card

User's recommendation: Beware

Featured
Leanne F Jkb

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Verified Reviewer

No ravioli in can of ravioli !!

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Heinz Australia - No ravioli in can of ravioli !!

Firstly, trying to find a consumer contact number in Australia proved impossible. Secondly, they have not responded through this channel and that's very disappointing. Overall, an incredible let down.

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Loss:
$5

Preferred solution: Replacement.

User's recommendation: Consumer customer service unreachable in Australia.

Linda M Qrd

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Verified Reviewer
| map-marker Pattaya, Chon Buri Province

Heinz Original Mayonaisse spoiled in squeeze bottles

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Heinz Australia - Heinz Original Mayonaisse spoiled in squeeze bottles
Heinz Australia - Heinz Original Mayonaisse spoiled in squeeze bottles - Image 2
Heinz Australia - Heinz Original Mayonaisse spoiled in squeeze bottles - Image 3
Heinz Australia - Heinz Original Mayonaisse spoiled in squeeze bottles - Image 4

I have purchased 9 squeeze bottles of Heinz Original Mayonnaise, 295 ml, at Coles Dee Why and have found therm to be curdled and sour. The white mayonaisse has separated in the bottle with a layer of clear liquid.

When opoened its comes out curdled and tastes like sour cream. All dated ' Use by July 2024' Purchase price AU$ 5.50 each.

I have kept all the bottles both opened and unopened.

Nine in total, with photographs.

I would like these replaced please. How do I proceed ?

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Loss:
$49
Pros:
  • High quality products that taste better than the competitors
Cons:
  • Usually more expenisve

Preferred solution: Full refund

User's recommendation: Check the bottles. If there is a clear liquid on top of the mayonaisse then they are probably not consumable

Ben M Fyh

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Verified Buyer
|

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Verified Reviewer

Heinz Big and chunky

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Heinz Australia - Heinz Big and chunky
Contains 1 confidential file for company representatives

It's pretty simple I bought a can of Hines Big and Chunky pepper steak

" Full on flavour "

My question is pretty simple where the fxxk is the steak ???

It is advertised as a full-on Flavor and has staken it well I ate the whole can and there wasn't a pieces of steak to be found.

So I had to fry up some lamb and throw it in there ,and that was the same with the second can and third can. More like Heinz Chunky Full of ***

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Loss:
$15
Pros:
  • Easily bought
Cons:
  • Full of fake advertising promises

Preferred solution: Put some fxxxing steak in your product.

User's recommendation: Don't but this crap

Gina M Mnx

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Verified Reviewer
| map-marker Adelaide Cbd, South Australia

Prompt customer service

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I informed Heiz that I was not satisfied with one of their products and requested a voucher to cover the cost of what ended up in the trash. They don't supply vouchers, but were happy to do a bank deposit.

Customer service member was very helpful.

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Paula B Dmw

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Verified Reviewer
| map-marker Brisbane, Queensland

Bad Soup Experience

I purchased one of Heinz chunky soup product to find thick blue piece of plastic in it. Contacted Heinz about it and was asked to send through proof of plastic, photo of barcode and production stamp under can.

Once this was all sent off.

they told me they could refund me the purchase. Waiting to here back on what sort of compensation does the company have on consumers consuming plastic in their products.

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Janelle M Aln

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Verified Reviewer

Watery Spaghetti

HI in the last 6-12 Months I have noticed your Heinz and Wattie's Spaghetti is very watery. It is very disappointing as this used to be our favorite spaghetti. We have now stopped buying it as it just looks like water with a few strands of Spaghetti coming out of the tin and it is most unappealing even my Grandchildren wont eat it any more.

I had to throw the cans that i had in the bin because of this problem and have now gone to another brand.

so disappointed because this was my childhood favorites.I am guessing i will not be the only once loyal fan to jump ship to another brand.

Cheers for nothing

Janelle McGrath

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Preferred solution: Change their Spaghetti formula back to what it used to be not water

Resolved
Colleen P Ouy

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Verified Reviewer
| map-marker Maroubra, New South Wales

Resolved: Change to CHICKEN SOUP

I have EATEN YOUR COUNTRY CHICKEN SOUP FOR YEARS & LOVED IT but the tins I bought in March 2024 taste watered down.

I EAT YOUR SOUP 3 TIMES A WEEK FOR DINNER.

WE LIVE IN THE SUNSHINE COAST QUEENSLAND AUSTRALIA

PLEASE DON'T CHANGE YOUR SOUP QUALITY AS IT COSTS DOUBLE THE PRICE ANYWAY!!!

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Denise T Ubz

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Verified Reviewer
| map-marker Sydney, New South Wales

Not happy with product

Updated by user Mar 30, 2024

Problem was dealt with

Original review Mar 27, 2024

We bought a can of spaghetti and meatballs recently and were very disappointed in the product. There was a lot of sauce, not much spaghetti and the meatballs (which we couldnt eat) were disgusting.

This used to be a very tasty meal once but we will definitely not be buying this product again. Very disappointed in this product.

Regards,

Denise Thompson

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User's recommendation: Do not buy this product, it’s disgusting

Anonymous
map-marker Melbourne, Victoria

Bad smell in bake beans can

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Cannot contact company both numbers supplied on google & their can of beans are not contactable, i have a health alert to let them know about as 2 cans from Woolworths have had a horrible fermented smell inside and are potentially a health risk

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