New Reviewer

Horrible Billing Department

Their billing department is clearly incompetent and continues to change their story. The latest excuse is we were "Out Of Network". At no point did they EVER inform us we were "Out of Network" or that our services would not be covered. As explained prior, this was the first thing we asked prior to the visit. After our insurance information was given they assured us we were covered for the services requested 100%. Upon the visit they again assured us our insurance covered us entirely. If at any point they would have told us our insurance did not cover us 100%, then we would have gone elsewhere, period. They are trying to cover up their billing mistakes and I refuse to be taken advantage of.
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ID
#476852 Review #476852 is a subjective opinion of poster.
Location
San Rafael, California
Loss
$320
New Reviewer

Fradulent Billing Practices

Prior to visiting with my 2 kids I had their billing staff check coverage with my insurance to make sure there were no surprise charges after service. A couple months after service surprise! A huge bill with charges for services my insurance supposedly did not cover. I tried to contest the charges as was told they would resubmit to my insurance. On 6/30/10 I called and spoke with Latoya from their billing staff who informed me my insurance covered everything and there was no further charges. Ok, I thought it was all taken care of at that point. Months later I receive a collections letter stating I am responsible for other charges after all. Ridiculous. Further conversations with my insurance company reveal the dentists billing staff did not submit claims to my insurance properly from the beginning and that's probably why they are trying to make me responsible. I thought since we checked coverage ahead of time this would have all been avoided.
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ID
#201548 Review #201548 is a subjective opinion of poster.
Location
Stevenson Ranch, California
Loss
$302

About

Summary

Heidis Childrens Dental Center is a children’s dentistry center which was founded by Doctor Heidi Hame who is a member of the American Dental Association (ADA), California Dental Association (CDA), American Academy Of Pediatric Dentists (AAPD), California Pediatric Dentist, and San Fernando Dental Association. The Doctor is practicing since 1990. Heidis Childrens Dental Center specializes in Pediatric Dentistry, Cavity Prevention Fluoride Sealants, and Cleaning, etc. Heidis Childrens Dental Center which is located in Lancaster, CA, is very Child Friendly Environment. Dr. Heidi has recently opened up a new practice in Malibu at Malibu Children's Dental Center. The children can be seen there as early as six months.

Heidis Childrens Dental Center reviews and complaints
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