MichaelAnthony M

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Verified Reviewer
| map-marker Port Lavaca, Texas

Reimbursement of last 2 visits one walk in one curbside

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I stopped vto purchase a few things that I thought they might be on yourselves but it was that to find out one of them wasn't. The item in question is and was "Indies Corporation jet fuel coffee cold brew".

Although your juice stuck in carry the single serving cups for a Kruger listening device I do not have and would not want this item due to the fact this is cold brewed coffee why would I put it in the machine that can get hot, it is not make logical sense to me?

I proceeded to ask an employee if he could help me or they can have if we can have it ordered because I know when I lived in San Antonio and Kirby at the store over there when they did not have my Indies cold brew coffee and then they had the single servings and the maple both Jet fuel and Maple... All I was told to do was fill out a yellow form and put the product that I wanted and it would be ordered and distributed next month or not the truck day that was coming up but the next truck day. So I did this for the coffee and a certain kind of cereal I like because Maple waffle cereal.

Well in the pool of liquor store I asked the guy if he could order it because they do have the single savings there and I think you get a more bang for your buck with the 9 or 10 dollar bags. He said he talked to the head of that was over the groceries and he was told that no they cannot be ordered.

I would not allowed to have a face-to-face contact with this man and was not giving even given a reason why they could not be ordered and I when I asked him about the other forms for ordering privileges he said he's never heard of it. I also asked the teller at the register for these forms and he also has never heard of each ones. All I'm saying is I would like my bag of Indies cold brew coffee located in my point of locker store the next time I'm there. I will also like two bags of these coffee and a $100 gift card.

Truthfully I actually feel that it's worth more than that $100 I think it's worth $200 because of the way I wasn't talk to or discussed and made felt absentee insignificant and uncared about. What happened to the model is the customers always right or an open door open here. This is my order number. On the cool in the last 4 days I have spent around $200 each visit which is two visits and one other $70 order for a friend's barbecue game day so we're talking $470.

That is what I'm asking for on a HEB gift card nothing more nothing less I'm pretty sure I have my receipts. And this head of groceries that name starts with a J Jonathan, James, Jordan whatever needs to have a class in relation people and ethics. Maybe he could do a aftercare at Workforce Solutions...

Ordered on Oct 3, 2021

Order #HEB138********

I can be reached to email at:

michaelanthonymayes361@***.com

Or by phone at 136********

This problem and graved issue..

not too much about the coffee but the kind of example you head employees are demonstrating.. thank you for your care time and concern digging into this matter

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Loss:
$400
Pros:
  • Good selection and products usually
  • Food products
Cons:
  • Belittled
  • How i was treated
  • Customer service

Preferred solution: Full refund

Janet R Wli

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Verified Reviewer

Tipping issue

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Updated by user Dec 01, 2021

Please repair the HEB APP. THE TIPPING DOES NOT ALLOW TIPPING UNDER 20.00.

Original review Dec 01, 2021
The HEB app did not provide lower than 20.00 tipping. That's why I called for help.

I almost defaulted my checking account! Please fix this glitch.
Thank you, Janet Roberts
View full review
Loss:
$20
Pros:
  • Good variety of brands
  • Good food good prices
  • Good quality
Cons:
  • Heb app glitch

Preferred solution: Let the company propose a solution

User's recommendation: I have been informed that under 20.00 tipping is possible..

3 comments
Guest

I hate to say this, but that other person is not harassing you. You two are simply having a back and forth discussion.

There is nothing you can do.

This is the internet and people are going to tell you off. If you cannot take that without getting emotional maybe you should leave.

Guest
reply icon Replying to comment of Guest-2111750

Exactly. Jakeline said nothing wrong.

If she can't stand being told that she is wrong she should stay off the internet. He is not harassing her at all.

Janet R Wli

HEB has not called back about the 20. demand overtip or refunded any monies back.

I only meant to tip 5.00 because that's all I could afford at the time. This is also generally true so I have decided not to use delivery services anymore!

View more comments (2)
Katherine L Nbj
map-marker Camberwell, England

Delivery time for my wedding dress

Pi cannot get untouch with anyone by phone call to ask where my dress is and I cannot access my emails unless you can send me a tracking number by text message please
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Pros:
  • Convenient location close by for me to shop
  • Pharmacist shannon
  • Threw a chesse cake inn

Preferred solution: Deliver product or service ordered

kenneth h Qmf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Overcharge on longstar card

HEB - Overcharge on longstar card
HEB - Overcharge on longstar card - Image 2
Updated by user Oct 25, 2021

these documents are official from fort bend county health and human servicies in rosenburg,texas

Original review Oct 25, 2021
199.22 was taken off my longstar card twice in september and no items were ever picked up take 4 ever
View full review
Loss:
$398

Preferred solution: Full refund

Anonymous
map-marker Kyle, Texas

Poor Management

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On 12-19-2021, I waited over 30 minutes @ the Customer Service in Buda, Tx. I informed the manager named Miranda about my long wait and slow service; yet to my surprise Miranda seemed to not Be Concerned or Care at all.
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Cons:
  • Terrible management solution
  • Bad managment

User's recommendation: Don’t shop @ Buda, Tx. H.E.B., unless you don’t mind High School Students acting as Managers.

Gisela R Peo

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Verified Reviewer
| map-marker Schertz, Texas

Does this really matter? Yes, it does to more people than you think

All the times I have shopped at HEB, your customer service has been 90% fantastic. Employees are great for on the spot problems'

I am having problems, no matter which HEB I shop at for handicapped parking.

Never mind all those years parking in the back of the parking lot and walking but now as age has come. I rarely find a spot when I really need one.

The young people say there is too many but what they don't realize, is in a few short years they will need them too. So my question is since more than 50% of the population is 55 and over. Why haven't the handicapped spots been increased?

I also notice no one ask me anymore ' Do you need help to the car with that" I know that's still available if I ask.

Most seniors won't ask they don't want to be a bother. A posted sign stating that would be nice.

I run in to pick up a few things and it turns into 29 things ( your store's fault of course. So many yummy items)

I can't go through the self-check out or the 15 items or less, So I have to stand in the long lines and it takes forever.

Instead of 15 items maybe change to 10 and 25 items lanes.

I know it doesn't cover my 29 but a few are duplicates and in my mind those count as one.

Done with my comments lol, It also took me forever to find this customer relation page. Not user friendly to find.

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1 comment
Guest

Your statistic is wrong. 34% of the US population is 50 and over.

Anonymous
map-marker Harlingen, Texas

Music over PA system

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Satisfied with response but not with name of this serviceI was concerned, not pissed. Its catchy, but not accurate. There are enough people who are pissed off at this time without enlarging the group.
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SHEBA H
map-marker Houston, Texas

Customer service

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You should train your staff at the bakery to look up. When a customer is standing in front of the pastries they want service. We are not standing there to watch your staff put cookies in the box. The ladies working at the bunker hill store are the worst. And once they finally walk up for some reason they cant hear. Very unprofessional!
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User's recommendation: Hire staff with good customer service skills

JACK B Jnb
map-marker San Antonio, Texas

COMPLAINT

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I shop your store on FM 78 and Ritterman. You store is always low on about everything. Over crowded short on help. Are you planning to in large this store or build new in the area.
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Preferred solution: In large store, stock better

Melinda M Dll

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Verified Reviewer
| map-marker Livingston, Texas

Condition of a HEB store

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Good Afternoon, I am writing in reference to a store located in Livingston, TX. I am Texas girl born and bred and I know that HEB is a BIG DEAL in South Texas. We recently relocated to Livingston from Houston. I was excited to see that we had an HEB because I am unfamiliar with the other grocery store, Brookshire Brothers, that is located in our small town as well. I walked into Livingston HEB expecting HEB standards and I was very VERY sad to see that Livingston HEB is NOT what I know to be HEB standards. The store is in poor condition, it is FILTHY and the shelves are just so sad. I found numerous expired products in the refrigerated area as well as the dry area. There are areas that you can tell have had leaks and are in great need of a repair - not a patch job. The cooler section where the alcohol is kept is in poor shape. The floor has evidence of water damage. I am very sad to say that I will drive 60 miles to Conroe or the new location in Huntsville for a cleaner stocked store. I believe that the Livingston location needs a visit from corporate ... MAYBE even above corporate. This little location needs attention. We have many older people who live in Livingston and driving 50 plus miles either direction to Conroe, Huntsville, or Kingwood may not be an option for them. I appreciate your time. Melinda McNutt
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Preferred solution: A store that is clean and in MUCH better condition. Not just for me .. but the elderly population that depends on the store.

User's recommendation: DO NOT RECOMMEND

Anonymous
map-marker Sugar Land, Texas

Poor customer service

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HEB at University Blvd Sugar Land going thru renovations. Some items do not have the correct price or location.

Approached 2 young ladies standing by cashiers. Told me to go to cashier (with lines) to get price check. Told her will not fall in line for a simple price check. Directed me to self check out to ask for assistance.

Approached an employee at self check out ( there was no line) and was told to go to cashier line. Was passed around by these employees for a simple price check. No effort to help. None of them tried to use their tools to assist.

Did not finish the rest of my shopping and left. Very poor customer service and handling of situation. Notice these employees just stand around. And talk to each other trying to look cute.

Went to Riverpark instead and it went very well. Good customer service.

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Pros:
  • Food

User's recommendation: Train your employees more. Install your price check tools I will not use my phone for your app.

1 comment
Anonymous

With your attitude I doubt they will miss you.

larry s Mro
map-marker Houston, Texas

Poor customer service due to gossiping coworkers

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HEB 14498 Bellaire Blvd @ HWY 6 Hou, Tx. Seafood dept. Wanted one freshwater drum on 10/6/21. Clerk was gossiping with another coworker and took too long for one fish. So much so that I played a game on my phone. When she finally moved from the table I was like "FINALLY" but in all that time she had only scaled an already gutted fish! Since I didn't want to wait till the second coming for one fish ( I was the only customer) I left. I typically avoid this ghetto store and they reminded my why. They can get their gossip on all they want but when a customer shows up at your counter how about oh, I don't know.....DOING YOUR JOB!!
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User's recommendation: Find another location or a different store altogether

Alfredo G Ckm
map-marker San Antonio, Texas

Denied estate account check for gasoline twice over 3 week period.

Executor of late Uncle's Estate. Have written checks at HEB for gasoline for expense travel for estate business before. Now have had 2 checks denied over a 3 week period. Have called Ceritgy to dispute and twice was told that thats their policy to recommend to HEB to accept or deny the check wiritten. In other words what Certigy says HEB goes along with it. We will take out $75k business elsewhere. HEB has lost a customer who has shopped there for the past 56 years.
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Preferred solution: Do something about Certigy and clear my reputation and name.

User's recommendation: Beware of Certigy

Anonymous
map-marker Laredo, Texas

Food contamination

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Laredo TX Mercado Grande Store Wow: Seafood containers shrimp cocktail not properly sealed + frozen strawberries contamination Idiot bagging groceries put frozen strawberries over seafood at the bottom now strawberries smell and taste like seafood.
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User's recommendation: Hire less idiots

Nelson I Hin
map-marker Leander, Texas

Consumer relations

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Tried to get answer for why Gold Peak Lemon tea was not available in any of stores close to us. Used to be no problem. After a couple of emails they sent one suggesting I call during normal business hours. I called and representative said she would call grocery manager and she would call me back in five minutes. Still waiting .ffor
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t believe hype about they care for customers!