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Heavy

Heavy

heavy.com
What is your customer experience with Heavy?

Heavy Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Heavy has a 2.6 star rating based on 5 customer reviews. Consumers are mostly neutral. Rating split shows 60% unfavorable and 40% positive. Price level is medium. Pros include sweet headphones and strong sound; cons include missing shells, speaker failures, and poor customer service.

Key Takeaways for Future Customers

  • Check Heavy reviews and track return and warranty options before purchase.
  • Monitor billing and subscriptions to avoid unexpected charges.
  • Expect mixed durability and variable customer support response.

Negative Feedback / Risk Areas

  • Frequent customer complaints about defective headphones and ignored support.
  • Missing accessories like shells and cases that break on first use.
  • Unexpected billing or subscription charges and limited customer service help.

Positive Feedback

Sound quality is praised. Reviewers value product diversity and discounts; price perceived as medium.

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Show reviews that mention
headphones transaction card memberships subscriptions subscription cancellation case candy zipper
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Giovanni V Vor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disregard my email and the defective headphones they sold me.

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AI Highlights
  • - Headset emits a high-frequency sound that is deafening.
  • - Updating to version 6.4 and resetting didn't fix it, and I can't afford replacement.
Updated by user Nov 26, 2025

Return policy is sketchy. I would go somewhere else.

Not designed for comfort either. Clunky.

Original review Nov 11, 2025

For the past few weeks, my heavy headset headphones have been letting out a high-frequency sound that leaves you feeling deaf. They instructed me to download the new application for updates, and I did the 6.4 update.

I reset my headphones countless times, and it still continues. That's when I got ignored like I never existed. I don't appreciate it.

I'm a nursing student. We don't have the luxury of buying a new one.

Loss:
$300
Pros:
  • Theyre great on sound incredible performance
Cons:
  • Speakers apparently dont hold up on these

Preferred solution: Replacement with a pair that really work.

User's recommendation: Replacement

View full review
alan y Lab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Case won’t open can’t get head phones out

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Tried to open case to use headphones. The zipper pull actually broke trying too open case. Should have purchased skull candy everything works no problem ever time

User's recommendation: Don’t purchase

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William B Vgd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shreveport, Louisiana

Subscription Cancellation

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AI Highlights
  • - Heavy Inc charged 2.00 on card ending 8839.
  • - I don't remember subscribing.
  • - Remove card ending 8839 and cancel all subscriptions and memberships.

My card has a transaction on it from heavy Inc for 2.00. I don't remember subscribing to anything with you guys. Please remove my card ending in 8839 and cancel all subscriptions and memberships with you guys.

Preferred solution: Remove my card number ending in 8839 from your system and all subscriptions and/or memberships cancelled.

View full review
Shawn K Hou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have received my headphones, BUT I didn't receive the additional "Shells"!

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Send me the shells as I did pay for this upgrade, please! The phone number for customer service is not legit! No answer!

Pros:
  • Sweet headphones
Cons:
  • I bought the shells for customization which did not arrive in the package

Preferred solution: Deliver product or service ordered

View full review
cyann p

Poor product, poor customer service

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Heavy duty wet cloths are difficult to attach to the wand.

If I have to attach 100 symbols...that is STUPID

User's recommendation: avoid product

View full review

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