Heatilator Reviews

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New Reviewer

Someone replaced gas valve possible wired wrong

I need to speak with someone on wiring on this gas valve that was replaced recently
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ID
#2377050 Review #2377050 is a subjective opinion of poster.
New Reviewer

Thermostat

Have a simple question. Nearest dealer 85 miles away. Working on a gdst 60. Thermostat sucks. Is there a digital or even Bluetooth one available?

User's recommendation: Don’t buy Heatilator if your in the Colorado rockies.

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ID
#2212213 Review #2212213 is a subjective opinion of poster.
Preferred solution
Would like to speak with someone
New Reviewer

Access to service

No one to get information from. I will not purchase a product from u again.
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ID
#2174978 Review #2174978 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Issues

Not able to use fireplace for 2 winters. I paid a lot of money for this crap.
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ID
#2012907 Review #2012907 is a subjective opinion of poster.
Location
Atlanta, Georgia

A piece of ***

We have used it 3 times in four years it has broken down twice. I would not recommend this gas unit to anyone
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1 comment
#1473649

Same here bought a Heatilator Aveo ADVR problems from the start, had two services to fix parts and now in April 2018 the fan kit is gone, and they will not replace without payment. The unit was installed May 20 2015 . Heatilator states it will give you years of durable use and trouble free enjoyment .

ID
#1086836 Review #1086836 is a subjective opinion of poster.
Product
Heatilator Fireplace
Reason of review
Bad quality

Bad Electronis- Poor Customer Care

I purchased a new home in 2012 that came with a Heatilator Fireplace with (it turns out) electronic control over the pilot light. It just failed ( I paid $114 to find that out) and now the part installed costs $591. Customer Care said too bad-so sad, only a one year warranty and yes these things do fail from time to time. No help. I suggest that folks do not buy Heatilator products Lon Topaz 425-307-****
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ID
#810386 Review #810386 is a subjective opinion of poster.
Location
Issaquah, Washington
Reason of review
Bad quality

Tired of it not starting

My heatilator never starts. Have had a repairman here 4 times. Has been a problem since day 1. Great concept but discussed with it. Many parts have been replaced. Cleaned several times. Just does not seem to be getting gas. Electric start switch never works . Some times I can light it manually if I try over and over and over again. Some times it will not light at all. I just get discussed and quit trying then a week later my wife gets on me and I try again . Some times it will light and sometimes it will not. Tired of spending money on it and of course nothing is ever under ware try. My next step I believe is to have it removed and replaced with just fire logs. There are 5 new houses being built on my street and they have all asked how we like it. I am not one to complain so I just tell them my experience with it and let them make up there own minds.
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ID
#727204 Review #727204 is a subjective opinion of poster.
Location
Easley, South Carolina
Cons
  • Not like
Reason of review
Bad quality
Preferred solution
Get it working or get it out
New Reviewer

Heatilator Fireplaces/Bottoms in Customer Service

My 27 year old condo has a Heatilator Fireplace. The doors are in need of replacement. I emailed their customer service department to inquire as to where I could purchase replacement doors. Their response, verbatim: "Sorry the doors are no longer available." I wrote back to ask for possible substitute doors from other manufacturers. The response was There are no substitutes. So I have to remove the entire fireplace and install a new one? Because the doors are falling apart? I replaced the doors on my last fireplace and the manufacturer was no longer in business. All I needed was the Brand, Model and Serial number. If I need a new fireplace, it WILL NOT BE A HEATILATOR.
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2 comments
#649705

First of all, it's 27 yeras old. That's the first problem.

Second of all, factory manufactured fireplaces, for the most part, use all proprietary parts. Other than class B vent pipe, there are no "universal/interchangeable" parts or accessories. It was that way then and it is the same way in 2013. Don't get factory manufactured fireplaces confused with all masonary fireplaces that have a world of after market parts and accessories.

Apples and oranges there. I've been selling fireplaces for 18 years and we'll pull out old fireplaces and replace with new ones a couple of times a month. Don't let your ignorance of an industry cloud your judgement in terms of Heatilators customer service.

They just told you the truth. Whether or not it's what you wanted to hear is irrelavant.

#666732
@PissedConsumer649705

Fireplace Guy, loved your response! Do you repair Heatilator fireplaces?

I have an rbv4236it that will spark but not light. I am getting zero return calls from Fireside hearth and home. Unit has never been lit. An honest repair guy came out and looked at everything and said there was gas up to the unit, but he didnt repair heatilators, and he charged me nothing!

I have lived in home one year, but home sat empty for three years after construction.

If you don't do you have a reference? Thanks

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ID
#274937 Review #274937 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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