Anonymous
map-marker Montgomery, Alabama

Poor customer service

Tried to call their customer service number! They don't answer your call with a live person!!! You have to leave them a message to call you back!! Also missing part from box. Will see if they will replace. Vendor does not except returns.[closeout place]!Be wary!
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richard R Wow
map-marker Toronto, Ontario

PRODUCTS I BOUGHT ARE DEFECTIVE AND DEALERS DISSATIFIED

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I HAVE 3 PRODUCTS WITH YOUR COMPANY BOUGHT12 OF THEM AND NOW DEALERS SAY THEY DO NOT HAVE ANY.. I HAVE 3 DEFECTIVE ONES AND NO REPLACEMENTS ANYWHERE. WHAT IS GOING ON MY PHONE IS 416-998-**** *** I NEED THESE LIGHTS FOR SECURITY
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Loss:
$300

Preferred solution: REPLACEMENT OF MY THREE DUSK TO DAWN SINGLE LIGHTS. OR DOUBLE IF NECESSARY

allen w Lpv

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Verified Reviewer

Poor customer service and cheap products

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Updated by user Nov 27, 2020

as usual no contact from heath zenith.

Original review Oct 26, 2020
i was looking for outside lights for my house online. i noticed lights from heath zenith were a few dollars more expensive but came with the halogen bulbs. i ordered 6. thinking i was saving $ with bulbs included. WRONG. the bulbs burned out within 2 hours. i called customer no-service and complained. their response was 'we do not warranty the bulbs'. i said the bulbs were part of the product packaging. they said no. so do not buy heath zenith lights. period. buy someone else's cheaper lights and buy your bulbs separate.
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Loss:
$9
Cons:
  • Poor quality products

Preferred solution: Let the company propose a solution

User's recommendation: do not buy heath zenith lights

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